Leah Boyle Email & Phone Number

Dublin, Ie

Ireland

Dublin, County Dublin, Ireland

Support for small and large business clients on Shogun PageBuilder.Write documentation for support workflows and help centre articles for our users.Work on technical tickets and triage more complicated issues to engineering.Write custom code for customers that fix website issues.

Recruit research participants to test our two main products.Work closely with the design and engineering teams to push new features based on findings.Construct research plans, run research sessions and write research reports.Run internal UX workshops for colleagues to showcase the work we're doing and the impact it has on the products.

Dublin, County Dublin, Ireland

Coordinate both UX sessions and large business client support and triage for Shogun FrontEnd.

County Dublin, Ireland

- Perform quality checks on work that recruiters carry out and give constructive feedback on their work in order to help them improve and gain a better understanding of the process and tools.- Incident tracking and reporting on satisfaction surveys which clients complete after recruitment has been wrapped up recruiters. Deep diving and root cause analysis carried out on any negative feedback received.- Keeping track of the overall numbers that recruiters record when recruitment is finished, watching for any mistakes or incorrect data.- Improving process flow in quality checks and the overall recruitment process.- Training employees in both recruitment and quality assurance.

County Dublin, Ireland

- Recruiting research participants for User Experience testing.- Sending customised and engaging invitations.- Candidate shortlisting and screening to fit researcher criteria.- Scheduling participants for sessions with researchers.- Providing on call support in case of technical issues.- Subject Matter Expert in Play Console, Accessibility, Google Cloud, and G Suite recruitment.

County Dublin, Ireland

- Inbound and outbound calls, placating exasperated customers, and providing support for vulnerable customers.- Validation and verification of orders placed online.- Operation scheduling for technicians, maximizing daily order completion.- Stock control of available replacement glass.

Dublin, Ireland

While working for Xpert I took calls, took bookings and dealt with customer and company accounts. I dealt with both irate customers and taxi drivers. When on dispatch duty I had to assign jobs to drivers, call customers back about their taxis or about complaints to help reach a resolution. Dispatch also involved entering email bookings into the system and keeping a watch over airports and flight landing times so I could choose a suitable time to dispatch the taxi. On occasion when something broke around the office or taxi drivers had questions about their software I would help resolve any issues.

Galway/Dublin, Ireland

- Time management of team members and self at convention spaces.- Marketing attendance of conventions, products and availability of pre-orders using Facebook and Twitter.- Bespoke self designed E-Commerce website using WordPress and Google Analytics.- Stock control in advance of conventions, ensuring adequate merchandise and arranging collection of pre-orders.

Galway, Ireland

During my time working at The Cradle, a baby boutique that specializes in christening gowns and shawls as well as other baby wear. I was responsible for managing different social media platforms including Facebook and Twitter frequently adding updates to stock and letting customers know about special offers. I was tasked with researching what customers wanted and scouting out stock. Throughout the job, I also designed several different websites to target specific user groups such as a website specifically for christening wear with photos from other happy customers. This involved setup, configuration and continuous maintenance. I was also responsible for production and distribution of physical marketing materials such as flyers, posters and business cards which really helped me improve my design and Photoshop skills.

Galway, Ireland

While working for iConnect, I was involved with administrative duties and data analysis. This involved going through incorrectly converted address books to ensure consistency. My tasks also included receiving and sorting receipts and various documents from employees along with keeping them organized and structured for easy reference as required. Part of my administrative duties included answering phones and interacting with customers face to face for a variety of enquiries to ensure good customer satisfaction. I was a key holder and held responsibility for locking up at the end of business hours. My tasks also sometimes extended to general office problems such as fixing Windows and Macintosh computers, both on a hardware and software level. I found these problems challenging yet interesting and ultimately learnt how to identify, assist and solve a variety of difficult problems.

Python And Comptia+

Java Associate Developer Se7, Java Programmer