Equipment Finance Operations Qc Manager
● Developed and implemented a cross-training program for QC Analysts, equipping them with transferable skill and increasing the business lines’ SLA achievement by over 30%.● Led a change management effort in collaboration with Leadership Teams across the QC and Business Line Leadership Teams to ensure seamless compliance with CAS audit. Fostered organizational alignment, minimized disruption, and updated QC Test Scripts, Standard Operating Procedures, and Desk Manuals.● Championed regulatory compliance, collaborating with leaders to ensure processes adhered to key regulations (SOX, Basel, CAM). This enhanced organizational risk management and mitigated potential penalties.● Reduced Control Review Time by 20%: I identified siloed work and duplicated efforts on controls across three separate teams. By proposing and implementing cross-training, we reduced the average time spent on control review and remediation per person from 40 to 32 hours per week (a 20% reduction).● Increased Cross-Functional Knowledge by 233%: Through consolidation efforts, QC analysts increased their knowledge from an average of 4-7 controls to 15 controls, representing a 233% increase in cross-functional knowledge. This improved flexibility and seamlessly allowed us to cover staff absences without process gaps.● Streamlined Remediation Processes by 40%: Implementing manager-led remediation for OEVS reduced follow-up efforts for QC analysts by 40%. This freed up analysts' time and provided managers with real-time insights for improved coaching and training.
