Equipment Finance Operations Qc Manager
- Developed and implemented a cross-training program for QC Analysts, equipping them with transferable skill and increasing the business lines’ SLA achievement by over 30%.
- Led a change management effort in collaboration with Leadership Teams across the QC and Business Line Leadership Teams to ensure seamless compliance with CAS audit. Fostered organizational alignment, minimized.
- Championed regulatory compliance, collaborating with leaders to ensure processes adhered to key regulations (SOX, Basel, CAM). This enhanced organizational risk management and mitigated potential penalties.
- Reduced Control Review Time by 20%: I identified siloed work and duplicated efforts on controls across three separate teams. By proposing and implementing cross-training, we reduced the average time spent on control.
- Increased Cross-Functional Knowledge by 233%: Through consolidation efforts, QC analysts increased their knowledge from an average of 4-7 controls to 15 controls, representing a 233% increase in cross-functional.
- Streamlined Remediation Processes by 40%: Implementing manager-led remediation for OEVS reduced follow-up efforts for QC analysts by 40%. This freed up analysts' time and provided managers with real-time insights for.
Apr 2021 - May 2024
