Manager
Current
Jun 2023 - Present
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Lea Hedges Email & Phone Number
Manager at Australian Financial Complaints Authority
at
Australian Financial Complaints Authority
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✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Manager at Australian Financial Complaints Authority
Location
Melbourne, Victoria, Australia
Company size
Who is Lea Hedges? Overview
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Quick answer
Lea Hedges is listed as Manager at Australian Financial Complaints Authority at Australian Financial Complaints Authority, a company with 507 employees, based in Melbourne, Victoria, Australia. AeroLeads shows a matched LinkedIn profile for Lea Hedges.
Lea Hedges previously worked as Manager at Australian Financial Complaints Authority and Case Manager at Australian Financial Complaints Authority. Lea Hedges holds Bachelor'S Degree, Accounting from Swinburne University Of Technology.
Company email context
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Australian Financial Complaints Authority
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Profile bio
About Lea Hedges
Dedicated and experienced people leader and complaint handling professional. Committed to fairness and providing positive outcomes for individuals and the broader community. I am currently studying for a degree in Accounting, and am on track to complete this in October 2024. When I transition careers, I will want to work for a company that is committed to fairness, to its people, to the planet, and to local communities.
Current workplace
Lea Hedges's current company
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Australian Financial Complaints Authority
6 roles
Lea Hedges work experience
A career timeline built from the work history available for this profile.
Case Manager
Aug 2021 - Jun 2023
Case Manager
Investigating and resolving contentious and high risk complaints.Reporting complaint trends to Senior/Executive Management to influence policy and commercial decisions. Leading and engaging a dispute resolution team, with a focus on career and personal development, improving the customer experience, and achieving business efficiencies. Developing and.
Jun 2015 - Aug 2021
Conciliator
Investigated and resolved complaints from consumers about energy and water companies. Negotiated fair outcomes for impacted parties using exceptional communication skills to persuade impacted parties of the true merits of disputes.Used advanced skills in Microsoft Excel to analyse electricity consumption trends.
Jan 2014 - Jun 2015
Customer Services Team Leader
Managed and led a team of Customer Service Officers, which assessed complaints about government departments and the National Health Service. Led a team through a period of organisational change, including successfully performance managing a team member to become more efficient in their roles.Oversight of contentious and high profile complaints, helping.
Apr 2012 - Dec 2013
Investigator
Worked in a variety of investigatory and leadership roles, with responsibilities evolving according to business need. Principal role was investigating and resolving complaints about government departments and reporting on investigation outcomes to Members of Parliament.Specialised in complaints about Jobcentre Plus and the UK Border Agency.Advised and.
Oct 2003 - Apr 2012
Team & coworkers
Colleagues at Australian Financial Complaints Authority
Other employees you can reach at afca.org.au. View company contacts for 507 employees →
KS
Kristine S.
Colleague at Australian Financial Complaints Authority
Greater Sydney Area, Australia
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CB
Candice Bremner
Colleague at Australian Financial Complaints Authority
Bendigo, Victoria, Australia, Australia
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AA
Ayesha Abdul Hameed
Colleague at Australian Financial Complaints Authority
Hyderabad, Telangana, India, India
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SA
Saffa A.
Colleague at Australian Financial Complaints Authority
Melbourne, Victoria, Australia, Australia
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AR
Amanda Rosario
Colleague at Australian Financial Complaints Authority
Greater Melbourne Area, Australia
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MG
Mandy Grinberg
Colleague at Australian Financial Complaints Authority
Bayswater, Victoria, Australia, Australia
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CM
Carl Morris
Colleague at Australian Financial Complaints Authority
Melbourne, Victoria, Australia, Australia
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LN
Leanne Newcombe
Colleague at Australian Financial Complaints Authority
Australia, Australia
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DE
Dion Edhouse
Colleague at Australian Financial Complaints Authority
Greater Melbourne Area, Australia
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NR
Nellie Rabah
Colleague at Australian Financial Complaints Authority
Melbourne, Victoria, Australia, Australia
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Kristine S.
Colleague at Australian Financial Complaints Authority
Greater Sydney Area, Australia
View →
CB
Candice Bremner
Colleague at Australian Financial Complaints Authority
Bendigo, Victoria, Australia, Australia
View →
AA
Ayesha Abdul Hameed
Colleague at Australian Financial Complaints Authority
Hyderabad, Telangana, India, India
View →
SA
Saffa A.
Colleague at Australian Financial Complaints Authority
Melbourne, Victoria, Australia, Australia
View →
AR
Amanda Rosario
Colleague at Australian Financial Complaints Authority
Greater Melbourne Area, Australia
View →
MG
Mandy Grinberg
Colleague at Australian Financial Complaints Authority
Bayswater, Victoria, Australia, Australia
View →
CM
Carl Morris
Colleague at Australian Financial Complaints Authority
Melbourne, Victoria, Australia, Australia
View →
LN
Leanne Newcombe
Colleague at Australian Financial Complaints Authority
Australia, Australia
View →
DE
Dion Edhouse
Colleague at Australian Financial Complaints Authority
Greater Melbourne Area, Australia
View →
NR
Nellie Rabah
Colleague at Australian Financial Complaints Authority
Melbourne, Victoria, Australia, Australia
View →
2 education records
Lea Hedges education
Bachelor'S Degree, Accounting
Education record
FAQ
Frequently asked questions about Lea Hedges
Quick answers generated from the profile data available on this page.
What company does Lea Hedges work for?
Lea Hedges works for Australian Financial Complaints Authority.
What is Lea Hedges's role at Australian Financial Complaints Authority?
Lea Hedges is listed as Manager at Australian Financial Complaints Authority at Australian Financial Complaints Authority.
Where is Lea Hedges based?
Lea Hedges is based in Melbourne, Victoria, Australia while working with Australian Financial Complaints Authority.
What companies has Lea Hedges worked for?
Lea Hedges has worked for Australian Financial Complaints Authority, Metro Trains Melbourne, Energy And Water Ombudsman (Victoria) (Ewov), and Parliamentary And Health Service Ombudsman.
Who are Lea Hedges's colleagues at Australian Financial Complaints Authority?
Lea Hedges's colleagues at Australian Financial Complaints Authority include Kristine S., Candice Bremner, Ayesha Abdul Hameed, Saffa A., and Amanda Rosario.
How can I contact Lea Hedges?
You can use AeroLeads to view verified contact signals for Lea Hedges at Australian Financial Complaints Authority, including work email, phone, and LinkedIn data when available.
What schools did Lea Hedges attend?
Lea Hedges holds Bachelor'S Degree, Accounting from Swinburne University Of Technology.
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