• Manage and instruct a team of 10 employees• Greet and build relationships with customers, organize reservations, and handle take-out through calls and ordering systems in a fast-paced high-stress environment• Responsible for calculating tip-out, processing refunds, cash transactions, and resolving customer complaints• Designed 12 custom pages of specials, lunch, dinner, and take-out menus using Adobe InDesign, Illustrator, and Photoshop

• Complete anywhere between 25 and 50 interactions each shift through troubleshooting and solving user issues in-person, on-call, and by email• Advise fellow IT consultants by following up with secondary actions to calls, updating tickets, and answering questions• Act as first and sometimes only point of contact for students, faculty, and alumni calling IT Help Desk• Complete bihourly server room checks and provide reports on university-wide outages and alerts

• Provided technical assistance to refurbish and reimage over 1,000 student and faculty laptops, computers, and workstations• Completed troubleshooting and repairs for student-provided laptops including screen and keyboard replacements• Maintained and traced 8 network switches totaling over 700 connections throughout the school

• Provided technical assistance to refurbish and reimage over 1,000 student and faculty laptops, computers, and workstations• Created instructional guides for faculty and administration to aid in understanding of Google and Microsoft programs• Maintained and traced 8 network switches totaling over 700 connections throughout the school