- Managed all operations and processes of the real estate business, including title administrative work, client communication, customer service, project management, sales, budget oversight, data analysis and reporting- Developed strategies to enhance productivity, project timelines, and the process for deliverables using Agile and Lean practices, which increased client satisfaction and overall total output by 300%- Created physical and digital marketing collateral for an elevated client experience throughout the full client life cycle, including new client relationships, client retention, referrals, feedback, and business-to-business connections

- Hired, trained, and developed team to assist in strategically launching 25 regions across the United states and maintaining partnerships with over 1500 physicians- Managed partnership projects with physician groups and high-level medical facilities to encourage increased patient acquisition and collaboration for providing optimal therapy care- Collaborated with the founder and fellow executives on expanding the scope and reach of the business, and decreasing customer acquisition costs via innovative business development strategies- Achieved a 250% increase in operational efficiency and productivity through analysis of business practices and implementation of original planning tools

- Designed and led individualized exercise programs and nutrition guides for clients to improve mobility, stability, strength, endurance, and overall health in accordance to clients’ goals- Implemented high-impact marketing strategies to acquire new business, including fitness demonstrations, new member fitness assessments, and monthly club fitness events

- Supervised operations of $7.5 million in online fulfillment sales, and generated strategy after in-depth analysis to deliver a 20% growth in team efficiency, consistently averaging 90% of fulfilled orders daily with the fastest speed-to -ship process in the district- Delivered a 112% increase in sales with $770,000 quarterly sales over plan in the young men’s department, and strengthened customer loyalty by driving 110% credit applications to goal- Coached 3 teams to improve productivity, develop successful leaders, and maximize the quality of engagement with customers, while achieving a 106% increase in MAGIC experiences and customer satisfaction- Created and planned monthly events in the men’s department with external companies to increase sales for key brand partnerships

- Consulted with gym members to evaluate needs and provide solutions to enhance experience, satisfaction, and member loyalty- Supervised facility operations and directed member services team in assistance to the team manager

- Guided a high-performance team and maintained an average of 94% on store operations and fulfillment metrics- Analyzed sales trends and developed marketing strategies to generate over $1 million in quarterly sales- Managed 150 team members in 10 departments, and provided ongoing training, coaching, and recognition projects- Increased guest loyalty by exceeding daily Target Redcard sales goals, and retained guest satisfaction through product quality assurance and customer service