Leah Ngugi Email & Phone Number

Nairobi County, Kenya

South Africa

South Africa

Provided excellent customer service over phone, email, and chat, efficiently handling inbound and outbound calls while resolving inquiries, complaints, and issues promptly.Delivered product or service information to customers, accurately documenting interactions in CRM system and collaborating with other departments to resolve complex issues.Followed company scripts and guidelines while maintaining a friendly and empathetic tone, consistently achieving high customer feedback ratings and positive reviews.Demonstrated exceptional problem-solving skills, resolving challenging customer issues effectively, and participated in ongoing training and development programs to improve skills and knowledge.Met or exceeded KPIs, received recognition for outstanding performance, contributed to team goals, and successfully handled high call volumes while maintaining quality.

South Africa

Exceptional Communication: Effectively communicated with customers, addressing inquiries and concerns professionally. Build rapport and trust through active listening, empathy, and clarity.Problem-Solving Expertise: Efficiently resolved customer issues by identifying root causes and providing accurate solutions. Utilized product knowledge to ensure satisfaction.Conflict Resolution and Empathy: Managed conflicts with empathy and understanding. Maintained professionalism while working towards mutually beneficial solutions, enhancing customer experience.Time Management and Multitasking: Efficiently managed time and prioritized tasks to handle multiple inquiries. Worked under pressure, met deadlines, and adapted to changes.Continuous Improvement and Adaptability: Participated in training, stayed updated on policies and trends. Identified upselling opportunities. Collected feedback for continuous improvement.

South Africa

Mastered product details and features, educating customers and assisting sales team with technical expertise, answering questions, and addressing objections.Exceeded sales targets by effectively promoting products, ensuring high customer satisfaction through excellent support and guidance throughout the sales process.Drove product adoption by communicating value proposition and benefits, expanding market reach by identifying new opportunities and potential customers.Provided feedback to product development team based on customer needs and market trends, contributing to product improvements and success.Collaborated with cross-functional teams, fostering alignment and success in sales, enhancing customer satisfaction, and building long-term customer relationships.