Leah Priddy Email & Phone Number

Irving, Tx

• Create reports of customer finances and metrics to help companies leverage their membership efficiently• Identify and diagnose issues with product mapping in SAP. Escalate cases to correct sectors to expedite resolution• Manage list of key contacts for member companies, including controlling client access to materials and communications• Perform User Acceptance Testing for new system and web rollouts• Prioritize and respond to all incoming correspondence via phone and email. Log all interactions in CRM and code cases to track common issues and identify root causes.• Write and maintain Standard Operating Procedures for Customer Assistance Center job functions• Act as on-site liaison for corporate meeting planner for events held in the Dallas office• Train new team members. Develop documentation and training exercises as needed.