Leah Santos Email & Phone Number

Irvine, CA, US

Irvine, California, United States

• Author and perform user acceptance testing of data tables in Redshift.
  
• Automate reporting through SQL queries and visualization in Tableau to support cross-functional teams.
  
• Lead ProjectEx stakeholder meetings and manage backlog requests through completion using Jira.
  
• Drive cost reduction efforts, support Supply Chain initiatives, report on profitability targets for in-production vehicle programs.
  
• Provide program leadership with multi-year vehicle cost glidepaths to drive business decisions.
  
• Support Engineering and Systems Finance on Bill of Material accuracy and consolidation.
  

• Leads and directs the activities of the Call Center Analytics team responsible for accurate performance measurement reporting of KPIs (Service Quality, Growth, Turnover, Efficiencies, and Accuracy), compensation.
• Ensures that the management team is provided the necessary tools within a reasonable time to support improved performance, reduction in cost, and promotion of products and services.
  
• Develops operating expense budgets and forecasts, compensation models, and performance management reports in support of strategic initiatives.
  
• Audits business unit operating costs and reconciles variances on a monthly basis.
  
• Provides training, guidance, and financial and analytical expertise using a variety of data analysis tools/languages (SQL/Teradata, Tableau, Excel).

California

• Built and enhanced the Needs Analysis and Prioritization tool as needed; updated and prepared the tool for senior leadership on a weekly basis
  
• Created and maintained the Flex Staffing report; updated report for leadership weekly and at month-end
  
• Updated Flex database with resource allocations
  
• Produced daily and weekly productivity reports utilizing pivot tables, slicers, and graphs
  
• Drafted enterprise communication memos
  
• Coordinated and assisted in the preparation of leadership presentations
  

Covina, CA

• Interacted with clients, assisted them with their needs, and handled their complaints
  
• Communicated with claims, underwriting, and policy service in order to resolve clients’ complaints
  
• Created quotes and processed applications for auto, fire, life, commercial, and surety bonds
  
• Scheduled clients’ medical appointments and agent’s appointments
  
• Composed correspondences from brief notes or oral or written instructions
  
• Informed clients of late payments and renewals to prevent their policies from lapsing
  

Chino, CA

• Updated Microsoft Money so broker would have accurate data to allocate funds
  
• Inputted data into computer using Excel, Quicken, Inscomm, and Gorilla
  
• Contacted health insurance companies to resolve clients’ complaints
  
• Emailed and mailed out letters and brochures to clients
  
• Created advertising fliers and prepared a PowerPoint presentation for broker’s sales presentation
  
• Faxed, scanned, and filed documents

Bachelor Of Arts - Ba, Finance

Master Of Science In Leadership & Management, Human Resource Management, 4.0

Activities and Societies: Alpha Chi National College Honor Scholarship Society, Society for Human Resource Management (SHRM)

Bachelor Of Arts (Ba), Business Administration; Finance, 3.57

Activities and Societies: Beta Gamma Sigma• Insurance Industry Charitable Foundation Scholarship Spring 2010 • Beta Gamma Sigma Spring.

Associate Of Arts (Aa), Social And Behavioral Science & Csu Transfer Studies, 3.57

• Pete & Caroline Reynolds Scholarship May 2008 • President’s List Spring 2007 & Spring 2008 • Dean’s List Fall 2006 & Fall 2007