Leah Kim Email & Phone Number

San Bruno, Ca, Us

San Bruno, California, United States

[Creator engagement]- Engage directly and indirectly with Creators during delicate escalations and deliver prompt analytical solutions to minimize potential brand risks[Stakeholder management]- Generate insightful data-driven reports and offer concise answers leveraging feedback from external and internal stakeholders to guarantee the harmonious fulfillment of their respective needs- Strategically manage changing priorities under pressure and ambiguous situations (e.g. sensitive escalations) via proposing next steps and communicating detailed yet in simple manner to relevant stakeholders [Program management]- Independently execute strategic changes relevant to external policy article and in-product feature collaboratively with senior cross functional teams to address Creator needs[Project Accomplishments]YouTube Studio timestamp feedback feature (Impact 3M Creators)- Launched the timestamp feature to 100% in YouTube Studio 2 years after the initial launch by driving the discussions with cross-functional senior leaderships (e.g. Product, Engineering, Legal) presenting (written and verbal) Creator statistics, classifier quality data, and a step-by-step launch proposalPolicy launch process - To remove approval workflow ambiguity, developed a comprehensive policy launch process derived from analytical insights on previous launches to ensure we align with legal requirements (e.g. EU Digital Service Acts) and follow consistent format for Executive reporting purposeEnforcement transparency (Impact 1.3M channels)- Drove 4 major policy updates (Q3 23’-Q2’24) to improve Creator literacy and lower demonetization on the platform by analyzing enforcement volume via SQL query and research data (e.g. conducting Creator focus group interviews with UX teams), developing insights, and applying the insights to policy enhancement strategy plan reviewed by cross-functional senior leaderships

Tokyo, Japan

[JP & KR market owner]- Solitarily owned and implemented JP & KR market related enforcement strategy development workflows [Sensitive Escalations] - Developed a proactive communication forum and cadence with cross-functional teams (e.g. JP & KR Sales and Comms teams) to prevent or de-escalate delicate cases (e.g. illegal financial service ads running on Educational channels) [Project Achievements]Automated enforcement- Created automated enforcement mechanism to avert unnecessary bad ads spends and impressions significantly until manual reviews are performed Market anomalies detection- Designed anomalies detect/alert metric and insights dashboard for market owners to examine and enforce the abnormal trends quickly Policy update - Proposed detailed revision to current policy enforcement strategy to cross-functional senior leaderships (both Sales and Trust and Safety) based on ads sales forecast and risk analysis such as bad ads impressions on a monthly basis

Tokyo, Japan

- Executed 14+ complex global exchange product enhancement projects (fee changes, data migration, new policy, etc.) on time by researching databases to analyze and review past records as well as collaborating closely with cross functional teams on daily basis - Supported Sales team to upsell exchange market product subscriptions by producing personalized data insights on financial products and presenting in-person to key clients on a weekly basis

Tokyo, Japan

- Significantly reduced procurement cost by 28% (17,283,000 Yen) in first quarter via strategically selecting vendors contingent on quantitative analysis and conducting market research based negotiation to ensure cost undercut budget- Successfully managed a potential stock-out case worth 1,372,000 Yen, by proposing and implementing a safety stock formula to cover stock-out risks over 2σ(96%) in order to prevent manufacture delays resulting sales loss- Shortened the lead time by 4 months via leading monthly inventory forecast meetings with multiple vendors using standard deviation analysis on 12 months inventory data to discuss and adjust manufacturing and stock deadlines- Formed a holistic bearing purchasing Strategy for Positive Temperature Coefficient (PTC) machines based on multiple factors including conducting detailed cost analysis via Excel, reviewing inventory control data, and leading negotiations with local/global suppliers Key Clients: Royal Dutch Shell, Chevron, Pemex, ENEOS

Yeongdeungpo-Gu, Seoul, Korea

** Intern from Jul 2012 – Aug 2012 - Built a financial system (mainly using SQL, Java, and HTML) to calculate franchise royalties for a major Korean telecommunication company (KT) jointly with 2 Analysts in a quarter Key Clients: NTT, KT

Jongro-Gu, Seoul, Korea

- Developed 4+ new marketing strategies for LG and Samsung Electronics through managing functional project timelines and conducting UX research (450+ global customers)