Senior Client Support Specialist
Current Reviewed, analyzed, and evaluated business procedures and implemented policies and procedures that improved day to day operations. Drew on relationships with other department heads, external partners, and vendors to make decisionsregarding operational activity and create strategic goals. Devised strategies to ensure the growth of department and implemented process improvements tomaximize output and minimize cost. Developed and implemented quality control processes and standard operating procedures. Drove team performance around performance metrics. Oversaw department meetings, development coaching’s, and cross department collaboration. Analyzed call center data. Used data to provide reports to leadership team to improve call centerproductivity and track overall wellness of the Client Services.
