Alexandria Leal Email & Phone Number

San Francisco, CA, US

San Francisco, CA, US

• I calmly solve customer technical problems with expertise, supporting mission critical systems and handling a range of tickets, such as coding, solutions design, and feature enablement, across customers large and small.
• Performed senior level job title responsibilities in first year on the team
• Frequent cross department collaboration with engineers, account managers, and product managers to solve individual customer problems and cross customer concerns alike
• Facilitate bug identification and system architecture knowledge sharing both inter and cross departmentally
• Function as a support SME for Terraform and Edge Compute issues, multiplying team effectiveness
• Created extensive training and troubleshooting documentation, frequent contributor to existing documentation

San Francisco, CA, US

• Worked in a cross functional compliance environment (Legal, CSE, Engineering) to help automate and process thousands of compliance tickets involving communication with both customers and outside parties.
• Contributed code for a Ruby on Rails application, enabling the automation of many previously unautomated tickets.
• Facilitated communication between CSE and Engineering, ensuring that key architectural requirements and user needs were communicated correctly between teams
• Created an exit handoff process and onboarding training, also participated in successful onboarding of new employee.
• Built out team documentation, filling in gaps in existing documentation, documenting new processes, and using Trello to standardize a persistent history of current projects and future goals
• Identification of several key points of unused tooling and platform capabilities allowed for increased utilization of existing and new automation.

Round Rock, Texas, US

Sysadmin tasks for Isilon Network Attached Storage devices and related client systemsBreakfix operations of UNIX and Windows client systems and architecture that interface with Isilon for Enterprise clients Coding: Occasionally Python for internal programs, usually BashSpecialize in breakfix of Isilon in regards to Networking issues and Storage Protocols.

As a Student LEAN Coordinator at University of Washington Transporation Services Events, I worked to make sure every student assistant felt that they were getting the most out of their employment experience.-Responsible for movement of student employee LEAN system from paper to online via Trello in order to better take advantage of part-time student.

• Responsibilities:
• Welcome hundreds of guests, from retirees, high level donors, and other VIPs to students & employees; professionally & courteously to the University for special events and daily visits alike. Ensure that the first and.
• Provide directions, parking assistance, general information, specific information and pretty much anything necessary.
• Practice the Bottom Line of Customer Service: Treat people with respect, smile, and try to put yourself in their shoes.
• Responsible for sales upwards of $10,000 dollars as well as ensuring the security of those sales.Highlights:
• Received commendation for raising a security process flaw to management, potentially saving the University thousands of dollars.

Roles:To prevent harassment and abuse, defend victims of such, and help said victims recover.Member of the advisory board. Responsibilities and Qualifications: -Reviewed backgrounds and applications of potential organization members. Checked for red flags, corporate espionage, etc.-Prevented workplace bullying, harassment, abuse of power, and other such.

As a marketing intern at Queen Anne Beerhall, a community oriented traditional Easter European beerhall in Seattle, Washington, I handled marketing promotions, customer engagement, and social media promotion (among other things). -Grew, monitored, and engaged with our community of over 2000 individuals on Facebook, Twitter, and Instagram.-Proposed a.

As an IT consultant to the Illonix SEAL Team "My Brush Hero", I provided direction on both internal and external IT decisions as well as advice on social media operations, technological matters, app development, market research, and provided general direction and strategic consulting.