Mario Leal Email & Phone Number

St-Malo, Fr

France

Nice Area, France

I was part of an amazing team in charge of the High Availability and Reliability on large distributed systems. Ensuring that all the constant changes introduced on these systems were correctly assessed and having the service impact under control during the deployment phases.Working on an Agile framework, this role involved a set of practices such as DevOps, Continuous Integration , Continuous Delivery as well as Automation.I've provided technical support internally to R&D and… Show more I was part of an amazing team in charge of the High Availability and Reliability on large distributed systems. Ensuring that all the constant changes introduced on these systems were correctly assessed and having the service impact under control during the deployment phases.Working on an Agile framework, this role involved a set of practices such as DevOps, Continuous Integration , Continuous Delivery as well as Automation.I've provided technical support internally to R&D and QA teams and also managed customer dedicated platforms. Show less

Helping customers from around the world to install, setup and maintain the best Open Source call & screen recording software in the market. Providing remote training and assistance to troubleshoot issues with different VoIP platforms, web or file services, networks and databases on both Linux and Windows solution stacks.

Slovak Republic

Currently based in Slovakia, I’ve worked before in different Managed Services centers in Mexico and Malaysia, also participated in ERP projects accross different locations in America and Europe.I provide helpdesk and support to multinational companies and help them to build, monitor, administer, fix and improve their Epicor application installations whether is hosted with us or in their own premises, so they can get the most out their investment on ERP related technologies. On… Show more Currently based in Slovakia, I’ve worked before in different Managed Services centers in Mexico and Malaysia, also participated in ERP projects accross different locations in America and Europe.I provide helpdesk and support to multinational companies and help them to build, monitor, administer, fix and improve their Epicor application installations whether is hosted with us or in their own premises, so they can get the most out their investment on ERP related technologies. On a daily basis I have to receive, analyze and categorize a wide variety of requests, to proactively troubleshoot issues spotted by system monitoring tools, to create and test functional workarounds and to systematically deploy solutions within the defined Service Level Agreements. I’m in constant communication with customers and colleagues in different locations as I’m part of an amazing team that efficiently operates 24 X 7 worldwide. Also, when necessary, I’m providing training in different technologies to end users and internal resources. Show less