Leana Guzman Email & Phone Number

Maryland Army National Guard, Edgewood, Md

- PROGRAM SUPPORT SPECIALIST providing wellness support, guidance, and recommendations to leadership, staff, soldiers and families. Delivered high-quality, sometimes confidential, assistance and services through effective communication, tactfulness, and a professional demeanor. Provide referrals of internal and external agencies to members in person, via phone, email, and other written correspondence. - REVIEW AND/OR DEVELOPED POWERPOINT PRESENTATIONS and other visual tools for a variety of presentations and training. Brief and train commanders, staff, and volunteers on family readiness requirements, regulations, resiliency and well-being, and providing support for all phases of deployment. - DRAFT AND DELIVER MEMORANDUMS, STRATEGIC COMMUNICATION MESSAGES, briefs and presentations (from Officer to family member level). Compose written reports (data, statistics, measurements, and research) daily and/or monthly ensuring clear, concise, and effective information is provided across all levels. Develop and maintain contact lists, rosters, and distribution lists. - EVENT PLANNER coordinating and executing numerous military events with attendees ranging from 20-300. Coordinate venues, catering, materials, audio visual equipment, supplies, resource and speaker participants. Conduct planning meetings with key staff ensuring project goals and schedules were met and to address any discrepancies and deconflicting schedules as needed. Confer with high ranking military officials and civilian stakeholders to ensure maximum participation from units. Establish and develop relationships with employers, veteran's service organizations, and military associations to support events. - VOLUNTEER PROGRAM MANAGER mentoring, training, conducting orientation, processing documents, tracking and reporting hours, preparing and approving expense reports, and preparing award recognition. Develop and/or provide opportunities for volunteer professional development.

Md Army National Guard, Edgwood, Md

- PREPARED AND DISSEMINATED MARKETING AND INFORMATIONAL DOCUMENTS, reports and official correspondence on Family Readiness. Assured proper safekeeping, storage, and destruction of unit Family Readiness records and computer output in accordance with State and Federal guidelines. Maintained unit volunteer records, to include updating files with accurate information on a weekly basis. - SCHEDULED AND COORDINATED BRIEFINGS, orientations, and workshops on Soldier and Family readiness issues, coordinating date, time, facilities, and speakers. - MAINTAINED ACCURATE, CLEAR, TIMELY AND CONCISE COMMUNICATION with Family readiness Volunteers. Ensured volunteer forms were properly completed and maintained, and volunteer hours were submitted monthly with zero discrepancies. - DEVELOPED AND DISTRIBUTED REPORTS related to Soldier and Family readiness data collected and trend analysis in support of the command’s marketing programs for Soldier and Family readiness training.

Columbia, White Marsh, And Arundel Mills, Md

- ENSURED THE ACHIEVEMENT OF PERFORMANCE TARGETS through proper training in promotion of sales, and the customer service programs. Guided, trained, and scheduled up to 5 staff members ensuring all hours are covered and policies are enforced. Maintained detailed records and provided sales report, and closing out registers with zero discrepancies. - TRAINED IN RESPONDING TO ACTIVE SHOOTER/ DISTURBANCES in a mall environment ensuring primary safety of personnel and clients. Professionally handle all critical situations, theft, and disturbances immediately, reporting significant issues to authorities and making recommendations for corrective actions to management.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Associate'S Degree, General Studies