Leanders Taylor Email & Phone Number

Buffalo, Ny, Us

Buffalo, New York, United States

Buffalo, New York, United States

Collecting data including but not limited to bills, client info, financial statements, invoices, or receipts.Ensuring data is accurate and completeOrganizing storage systemsFixing data inconsistenciesAnswering queries related to data or data errors in the system

Buffalo, New York, United States

• Achieved the highest levels of productivity, handling over 100 calls per week and averaging 15+ calls daily • Resolving most users’ incidents with “First Call Resolutions” with-in Service Level Agreement• Serve as first/second level support for Video, Internet, Voice data repairs remotely • Extensively utilized Service Now ticketing system to record and track issues, incidents and user tickets• Escalated issues as needed and maintained communication with customer and technical teams• Work independently and take ownership of issues in a fast moving, high pressure and dynamic environment• Provision accounts in Active Directory and issue hardware/software during on-boarding process • Train new users and recurring for staff members on best security practices and procedures

Cleveland/Akron, Ohio Area

• Running daily reports to close unresolved and lingering issue from previous issues• Assisted management with policies / procedures for setting up conference calls, account access and voice mail.• Provide local one-on-one client Q&A sessions with employees in relation to use of PC hardware and software – (Adobe PDF, Web Ex, in addition to all Microsoft software including MS Teams)• Troubleshooting all VPN, and Citrix related issues, Laptops and Android / iPhone device, RSA SecurID Accounts• Use Active Directory to give and remove permissions for users and groups • Assisted in mass migration of users from Window 7 to Windows 10 environment• Co-Hosting morning stand-up meetings as a team lead for the junior techs • RSA SecurID token administrator for employees who worked remote

• Use Free-D Hardware/Software for content creation and deliviery for clients, including live sporting events• Lead point of contact with Broadcast Production team (Director, Producer and Engineers) for Free-D system• Supported Cameras, systems and A/V. Challenged to provide timely resolutions to support mission-critical application• Ran and managed site inventory by logging new and recently used hardware in the database • Training and supervision on new employees

Buffalo, New York

Conduct face to face contacts at various locations with youth.• Develop and maintain helping relationships with youth in program to encourage individual accountability.• Complete all required documentation in an accurate and timely manner.• Enter data promptly in Southwest Key Programs database.• Participate in youths daily program activities to include but not limited to: group counseling, recreation and assist with transportation if necessary.• Review case files to become familiar with youth history.• Maintain all required trainings and certifications.• Provide youth advocacy in the areas of health, education, vocation, legal and family work.•confront clients with problematic behaviors and set limits.• Able to react to change productively and handle other essential tasks as assigned.• Clear results from a criminal background check from appropriate entity.

Virginia Beach, Virginia, United States

Promoted to first-level technician, supporting employees operating within the surrounding offices. Followed up with sites and staff to ensure satisfaction of new PCs.• Supported remote access using VPN Installed Virus Protection/Malware software on computers• Provide one-on-one client Q&A sessions related to the use of PC hardware, operating system, and desktop environment issue when necessary• Assist in setting up network printers, screen resolutions and dual monitor set up

Virginia Beach, Virginia, United States

Responsible for desktop reimaging and new equipment deployment in support of the Microsoft Windows 7 rollout.• Unbox new hardware and image new existing PCs, Backup and migrate user data• Follow the client’s methodology and deployment check list procedure• Return old drive/machine to inventory, while updating inventory systems

Buffalo, New York

• Open and maintain customer accounts by recording account information• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution• Maintain financial accounts by processing customer adjustments• Recommend potential products or services to management by collecting customer information and analyzing customer needs• Prepare product or service reports by collecting and analyzing customer information• Contribute to team effort by accomplishing related results as needed• Manage large amounts of incoming calls• Generate sales leads• Identify and assess customers’ needs to achieve satisfaction• Build sustainable relationships of trust through open and interactive communication• Provide accurate, valid and complete information by using the right methods/tools• Meet personal/team sales targets and call handling quotas• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure• resolution• Keep records of customer interactions, process customer accounts and file documents• Follow communication procedures, guidelines and policies

Virginia Beach, Virginia

• Contact customers to determine reason for payment delinquency and negotiates payment commitment • Handle accounts with speed and accuracy, while maintaining professionalism • Complete customer contacts within required performance and quality standards using computerized system for tracking, information gathering, and/or troubleshooting • Meet or exceed established key performance metrics such as calls per hours, promises taken per hour and dollars collected per hour; stay informed and adhere to changes in policies and procedures when deciding on appropriate collection remedy, Strong negotiation skills • Quick analytical thinker, with ability to multi-task • Organizational and time management skills • Logical with basic business acumen • Microsoft Office (Word and Excel) and Internet-based applications experience

Bachelor'S Degree, Computer Science

Computer Science, Computer Science