Leandro Lopes Email & Phone Number

Camaragibe, Pernambuco, Brasil

Brazil

Function: Operations Manager – 03/2023 to 01/2024- Responsible for the logistics operations and fleet of branches located in Pernambuco, Bahia, Minas Gerais and São Paulo, in the distribution of lubricating oil, tires and automotive parts;- Management of teams of supervisors, stockers, administrators and drivers;- Management of contracts and negotiations of road freight and cabotage with transport companies for distribution;- Management of preventive, corrective maintenance and fuel consumption of the fleet of light and heavy vehicles;- Storage management of around 3,000 SKUs;- Responsible for scheduling team vacations and working hours;- Management and analysis of KPIs using tools such as Excel and Power BI;- Management of delivery and collection schedules for each branch;

Jaboatao Dos Guararapes, Pernambuco, Brazil

Function: Administrative Supervisor – 08/2022 until 03/2023As a Supervisor at the branch's distribution center in Pernambuco, I lead logistical operations for renowned brands such as Castrol, Bardhal, Tirreno additives and Erbs Batteries for motorcycles. My responsibilities include monitoring and supervising administrative, operational and logistical routines, including receiving, checking, storage, shipping, inventories and billing.Main achievements:• Supervision of Receiving Routines: I analyze the delivery scheduling process, check invoices and supervise loading and unloading to ensure efficiency.• Preparation of Route Distribution: Responsible for optimizing costs in relation to the amount charged versus delivery time, developing the strategic distribution of routes.• Team Leadership: I lead and lead teams, ensuring alignment with company guidelines, time control, refunds, and offering necessary support and training.• Freight Negotiation and Contracting: I carry out quotations, negotiations and contracting of outsourced freight, both municipal and interstate (road and cabotage), according to specific demands.• My performance stands out for the effective management of logistics operations, focus on process optimization and leadership committed to operational excellence.

Recife, Pernambuco, Brazil

Function: Delivery and Services Supervisor – 09/2020 to 02/2022As Delivery and Services Supervisor, leading a team of 14 assistants, I developed strategies and promoted the continuous growth of the sector. I highlight my contributions in the following aspects:• People Management: I was responsible for developing the team, preparing service schedules and implementing the Kanban system through the Trello tool.• Training and Performance Assessment: Led the training of new employees, continuously evaluating the team's performance and providing constructive feedback.• Operational Planning: I actively participated in the preparation of operational plans, identifying and applying opportunities for advancement to boost the sector's growth.• Chargeback Prevention: Performed risk analyzes to prevent chargebacks, ensuring the integrity of operations.• Performance Indicators: I developed and evaluated e-commerce performance indicators, using tools such as Excel, PowerPoint and Power BI for critical analysis and informed decision making.• Product Catalog Management: Managed the e-commerce product catalogue, including curation, registration and stock updating, using the WordPress platform.• Expansion of E-commerce: Led the adoption and training of new stores for e-commerce at the RioMar shopping mall, contributing to the expansion of the platform.• Order Logistics: I carried out the logistical management of orders, from directing to collection to unitization and shipping.• Operational Project Implementation: Contributed to the successful implementation of the iFood e-commerce order collection operational project, acting as a collection service provider.My performance was guided by effective leadership, process innovation and commitment to operational excellence, resulting in significant advances in the sector under my supervision.

Recife, Pernambuco, Brasil

Function: Parking Supervisor – 05/2019 to 09/2020In the position of Parking Manager, I led a diverse team made up of traffic advisors, cashiers, valets, cash inspectors, traffic inspectors and technical assistants, promoting the continuous development of the group. I highlight my achievements in several areas:• People Management: Developed a large team through effective management, including developing service rosters, training new hires, creating and managing schedules, performance evaluation and constant feedback.• Operational Planning: I actively participated in the development of operational plans, identifying opportunities for advancement and applying strategies to drive the sector's growth.• CCTV Monitoring: Supervised the CCTV monitoring of the large parking lot, consisting of around 6 thousand spaces and payment counters, using the Pelcon system.• Occurrence Analysis: I carried out incident analysis, including accidents in the yard, implementing preventive and corrective measures.• Performance Indicators: I developed and evaluated flow and performance indicators for the sector using tools such as Excel, contributing to informed decision-making.• Preventive Maintenance Management: Supervised the management, preparation and monitoring of preventive maintenance of equipment, covering entrances, exits, payment counters, nepos self-services and transport vehicles.• Special Operations: I actively collaborated in the planning and execution, together with the area's coordination, of operations involving a large flow of vehicles on seasonal dates and events.My performance was guided by strategic leadership, focus on results and operational efficiency, contributing to the success and continuous improvement of the parking sector.

Recife, Pernambuco, Brasil

Function: Operations Assistant - 04/2017 to 05/2019- I worked in the development of people through the management of a large team, divided between traffic advisors, cashiers, valets, cashiers, traffic inspectors and technical assistants;- Carrying out activities such as preparing service rosters, managing the team's workflow, creating schedules and evaluating performance and giving feedback;- Acting in the training of new hires;- Participating in the elaboration of operational plans and identifying and applying opportunities for advancement in the sector's performance;- Performing analysis of incident occurrences in the sector;- Developing and analyzing flow and performance indicators of the sector through tools such as Excel;- Acting in the management, preparation and monitoring of preventive maintenance of input and output equipment, payment counters and nepo self-services and transport vehicles;- Active in planning and elaboration with the coordination of the area in operations for large flow of vehicles on seasonal dates and events.- Performing inventory management such as: materials, uniforms, PPE and equipment;- Acting in the relationship with suppliers of products and services, preparing and analyzing quotations with the operations management.

Recife, Pernambuco, Brasil

Function: Administrative Assistant - 11/2016 to 04/2017- I worked in administrative routines, relationship with external and internal customers, personnel department with activities: time sheet, certificates and benefits. Purchasing with activities such as: purchase requests and quotes. E Maintenance with activities such as: opening and monitoring service orders;- Acting in the relationship with tenants;- Management and control of the accreditation of shopkeepers and parking employees;- Elaboration and analysis of flow and performance indicators of the sector through tools such as Excel.- Elaborating and managing the control of preventive maintenance of input and output equipment, payment counters and nepo self-services and transport vehicles;- Active in planning and preparation with the coordination of the area in operations for large flow of vehicles on seasonal dates and events;- Acting in the relationship with suppliers of products and services, preparing and analyzing quotations with the operations management.

Recife, Pernambuco, Brasil

Function: Traffic Inspector - 09/2015 to 11/2016- Inspection of the entire parking lot with approximately 6 thousand spaces, entrances and exits, ensuring the excellent flow of vehicles at the RioMar mall;- Served internal and external customers;- People development through the management of the traffic advisors team;- Analysis and resolution of incidents and accidents in the parking lot;- Operations planning for large flow of vehicles on seasonal dates and events;

Recife, Pernambuco, Brasil

Function: CCTV Operator - 11/2014 to 09/2015- Using Pelcon camera monitoring system;- Carrying out CCTV monitoring activities of the entire parking lot of about 6 thousand spaces and payment booths;- Performing analysis of occurrences such as: claims in the yard;- Handling of parking management platforms and services such as: Nepos, Sem Parar, Conectcar, Veloe, Parkhelp.

Recife, Pernambuco, Brasil

Function: Cashier - 03/2014 to 11/2014- Performing service to external and internal customers;- Processing and receiving payments and issuing RPS;- Opening and closing cashier in NEPOS parking management system;- Assist customers with specific difficulties, such as finding stores and vehicles;- Organization and care at the payment desk.

Recife, Pernambuco, Brasil

Function: Apprentice - 01/2013 to 03/2014- I started in the professional career project, between partnerships with the JCPM institute and shopping RioMar, in the first Young Apprentice class.- Performed administrative routine activities such as: file organization, preparation of documents, typing of documents, support to managers, internal customer service.