Leandro Daniel Pacheco Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brazil

Global Big Bank: Responsible for the Automation area, working with a team of 7 back-end developers to deliver new demands to reduce repetitive tasks and using integrations with Service Now, Microsoft Teams and Whats App for sending, our stack is made up of Pynton, Selenium, Power Apps and creation of panels with Power BI, I am also responsible for the observability team where we are implementing the PEGA platform in 10 business areas within the bank, here we do all the mapping of the journeys, documentation and parameterization on the endpoints with Open libs Telemetry (Arsenal) in the bank's JAVA parts, we use the ELK stack (Elastic Search/Log Stash/Kibana) in addition to Dynatrace for SLO vision, Splunk with auto ticket with SNOW and Power BI for customized views of the journeys, support for all Run the Bank for Business and HR when it comes to automation, monitoring and observability. Recently I was responsible for the infrastructure area of ​​the RTB table where I am responsible for the obsolescence and vulnerabilities of 32 acronyms that the table governs, here are 4 more infrastructure people that I am responsible for, we have the mission of migrating and decommissioning environmentsbank legacies.

São Paulo, Brazil

Responsable for PIX platform, working with back end team (6 devs) to delivery new features and enchancements. Supporting operation for customers and new projects for Bank as a Services, everything on microservices at GCP Cloud with Kubernetes, Node.js, Java Script and Data Dog for Observability. Responsible for career training and motivation for the team, PDI, 1-1 and other rites, responsible for the performance regarding delivery of the squad using JIRA and CONFLUENCE to organize the delivery and supporting for operation teams.

São Paulo, Brazil

Responsible for 3 Squads regarding Front and Back end guys, using Platform AWS. Here I could lead 14 devs. Daily focus on delivering products (releases) Projects and improvements of each squad according to the Company's strategic OKRs. Responsible for career training and motivation of the team, PDI, 1-1 and other rites according to the internal processes, directly responsible for the performance of delivery of the squads, always evaluating performance Kpi's and using JIRA and CONFLUENCE to organize the delivery and handover of deliveries in front of the operation teams and Support. Microservices on AWS, using Docker for API's with Node.js and PHP, Java Script, React, Type Script and Data Dog and Sentry for Observability

São Paulo Area, Brazil

Responsible for the digital transformation according to the strategic map defined by the Company, where the focus is internal and external Linx customers, I built a team of talents to improve the entire experience of customers in relation to support products and software factories, (R&D) I currently account for 4 squads with 12 devs being: ITSM, DEVOPS, BI and APP's, using PHP, C#, Java Scripts, LUA, REACT, .NET languages ​​where we work for about 1000 internal professionals who use the products internally and more than 50K Linx customers who use the products in their business strategies for B2C and B2B models. Governance of contracts with third parties such as ORACLE, TAKE/BIP, DIGIBEE, LOGMEIN, ATLASSIAN among others. Reporting directly to the Director who reports directly to the President of the Company. Presentation of results and projects always at an executive level, interacting directly with this audience, I am currently in charge of 5 important projects at the Company to fulfill the Digital Transformation mission for the R&D sectors, Support and Customers aiming to achieve the OKR's of Linx's Strategy Map. Awarded in 2021 as the best leader of the Technology and Governance Department team, being the most highly rated by the team members and client areas among more than 20 IT heads. Also awarded as the best Technological Innovation project in 2021 among more than 38 of the Company's projects, these awards were recognized by the entire Company, leaders, subordinates and customers. Named one of the key people in the integration with Stone Co in projects from 2021 to 2023 to implement products such as Chatbots, CRM, ITSM, KPI's and Product Integrations for retail verticals

Alphaville - Sp

Head of the Tools Team from Capgemini Brazil with a staff of 35 people splitted into project teams (Dev and Infra) and solutions support for service management, monitoring / cloud and automation in general, CA Technologies product licensing governance, DC / Cloud infrastructure and programming language development that implements and supports around 45 support operations for customers in Brazil and around the world using different CA Technologies products (UIM, IM, SDM, Catalog, USS, Xtracion ) and open source solutions for ITSM (OTRS), ITOM (Zabbix & Grafana) and Automations such as RPA (UIPath, Selenium, WorkFusion), URA / IVR and Artifical Intelligence (Virtual Agent).Direct reporting to IT Director of BU (India) and responsible for financial management of the area with a whole other than managing people for more than 35 analysts and experts at different levels. Leader for ITSM implementation projects, ITOM with integration with AWS and Azure in addition to URA and IA Automations for clients of various segments such as; TV, Energy, Commerce, Industries, Marketing, etc. Responsible for compliance with SLA of Shared Services operations, support to the sales and pre-sales team for the preparation of proposals and project delivery schedules, alignment with stakeholders and definitions of strategy for delivery of projects in conjunction with delivery teams and projects using the PMP, SCRUM and LEAN methodologies to achieve project delivery quality.Some Projects..* Creation of Processes and Catalog of services for CA goods and support operations* Responsible for supporting the Pre-Sales team for sales goals*Responsible for the partnership with the CA Technologies and Team Certification planning in their products* Implementation of ITSM CA SDM, Vistual Agent and URA / IVR for TIM* Migration of Capgemini Brazil monitoring platform (UIM and IM) to Zabbix and Grafana into IMOC* Monitoring CA Solution migration (UIM) for Zabbix and Grafana in the INCA client

Tambore - Sp

Responsible for Tools Team, optimizations and new projects of the CA Technologies tools - IT Service Assurance and ITSMSupport Pre-Sales on IT technical proposalsMain Projects;Customer: Elavon INCI've been working with American team in order to help them to implementation and integration of the tools CA SOI, CA Spectrum and CA Service Desk Manager for the Brazil environmentCustomer: Serasa ExperianWorked with a tools team in order to support the IT Governance team in the operation on going and new projects in the CA environment production, development and testsCA products: CA Service Desk Manager, CA Business Objects, CA ITPAMCustomer: CieloI've Worked in the position of tools's coordinator for the CA service assurance tools, coordinating the tools team and planning new projects and improving in production environment. The tools team has been supporting the IT governance team with the processes ITIL and COBIT. Analysis root cause and troubleshooting for incidents and problems the transaction operations for credit card and debitSupport for capacity planning team, application performance management team and network control center. CA products: CA Spectrum, CA Ehealth, CA Wily Introscope, CA Cohesion, CA Service Desk Manager, CA Business Objects, CA CMDBCustomer: Intec TIImplementation of the Open Source tools for NOC with Zabbix using SNMP for monitoring all devices and Service Desk with Itop , application performance analysis with AppDynamicsDeveloping new methods for ITSM Monitoring with a couple of toolsDeployment of backup system using CA Arc Serve 16.5 with Linux and Windows servers in conjunction with system Datatape Dell PowerVault TL2000I've worked with IT team in order to Design and Implement projects virtualization for the environment tools with VMWare Products on x86/x64 platforms (Intel) for high availability and distributed hardware resources integrated to Microsoft and CA Technologies products virtualized

Main Projects:Costumer: TransUnion - USASupport for operation on going in CA tools: NSM 11.2 / CA Spectrum / CA Eheath/ CA Service Desk ManagerCostumer: GLOBAL OPERATION CENTERMigration of old tools Flex Vision to the new tools CA - Spectrum e E-health using agent System Edge and SNMP native of O.S.Company migrated:NET Cable TV - Bradesco Telebank - AESUL - PGRCostumer: BANCO BRADESCO - TELEBANCOImplementation of the CA Spectrum and CA E-health inside of Bradesco Telebank environment to show to the costumer the potential of the tools CA e so the costumer can do the migration of the its actual monitor tools Flex Vision in the its environment.Costumer: GOL - AIRLINESImplementation of the tools CA Spectrum and CA E-health in the Gol’s Servers environment.Costumer: NET Cable TVResponsible for optimizations of the tools CAITCM and CA ITAM to the administration of asset inside NET environment.Costumer: BRADESCO SEGUROSImplementation of the monitor tools CA NSM and specific agent to do the manager of the database servers and server applications.Costumer: CPTM – (Company from São Paulo of Metropolitan Trains)Administration of the Servers and services of the sites of CPTM distributed at São Paulo and great São Paulo, Responsible for CA Tools CA ITCM /CA E-trust Antivirus/CA ITAM / Arc Server Backup Routine.Costumer: SAMARCO MINIRADORADescription of the project: Asset Manager, Print Manager and Software DeliveryImplementation and administration of the CA tools CA ITCM / CA ITAMCostumer: VIVODescription of the Project: Migration of the billing system and tariff of the costumer from state of Bahia to the new system default with the name NGIN.

São Paulo Area, Brazil

Description of the Project: Microsoft environment totaling 150 workstations, 9 DELL Serves with Data Base applications, file Servers, Web Servers, Firewall, Print Server and other services of Network (DHCP, DNS, Active Directory, Exchange, cluster), maintenance of Hardware, Support to the LINX System(ERP) and support to the end user, backup routine with Arc ServerResponsible for the company’s infrastructure. Migration of Operational System 2000 to 2003, Data Base SQL, Exchange 2000 to 2003. Implementation of the Terminal Server to Application ERP beginning of other Sites

São Paulo Area, Brazil

Technical telephone support for the Globo.com provider, Browser support, navigation, broadband and dial-up connection.

São Paulo Area, Brazil

Support analyst for the end users of the company, providing local support for solutions of problems in the workstations of the company users, maintenance of hardware, printers and installation of internal softwares

São Paulo Area, Brazil

Telephone support for the Terra Networks provider, Browser support, navigation, broadband and dial-up connection.

São Paulo Area, Brazil

Maintenance of desktops, servers and printers for consulting customers within the company's campus, a helper for network projects where it supported the structured cabling team, Swicthes configurations and Routers, and Windows and Linux server installation.

São Paulo Area, Brazil

Monitoring of cargo vehicles via satellite using Autotrac and Controlsat systems

São Paulo Area, Brazil

Master Of Business Administration - Mba, Management And Digital Transformation, Mba - Digital Transformation

Mba, Information Technology, Business Administration And Management In It Governance, It Governance

Georgia Tech Language Institute, English As A Second Language

Bachelor Of Technology (B.Tech.), Information Technology

Zabbix For Large Environments And Zabbix Certified Specialist

Ccna, Major

Cisco Certified Network Associate

Technical

Zabbix for Large Environment; Hardware; TCP/IP; Linux I, II, III; PMP; ITIL; CMMI; HTML; CA E-health; CA Oblicore; CA Spectrum; CA Service.

Aws Cloud Practitioner Essentials, Cloud

Activities and Societies: AWS Cloud Practitioner Essentials

Servicenow Enablement, Itsm

Associate'S Degree, Web3