Business Process Outsourcing (Bpo) Lead
CurrentSince 2019, I have been actively involved in supporting our partners at Booking.com. My role includes assisting various companies such as Capita, Concentrix, Teleperformance, and Ttec with their daily operations. This encompasses managing both the ramp-up processes and performance management.With respect to governance, I possess proven experience in establishing clear lines of reporting and accountability. I have facilitated various meetings with key stakeholders across different… Show more Since 2019, I have been actively involved in supporting our partners at Booking.com. My role includes assisting various companies such as Capita, Concentrix, Teleperformance, and Ttec with their daily operations. This encompasses managing both the ramp-up processes and performance management.With respect to governance, I possess proven experience in establishing clear lines of reporting and accountability. I have facilitated various meetings with key stakeholders across different companies and internal departments, including Workforce Management (WFM), IT, and Compliance. My approach is centered around connecting the right individuals to ensure clear ownership and drive the achievement of desired outcomesI have a wealth of experience in guiding our partners through various changes and implementations. Notable examples of my successful leadership include managing the ramp-up and ramp-down processes at each site, and preparing each site for peak periods.I have experience in devising plans and actions with well-defined goals and objectives. I maintain a robust framework of meetings where agreed actions are captured and followed up with designated owners and timelines. I also specialize in action planning to address specific issues promptly, ensuring effective resolution. Show less
