I'm responsible for managing the sustenance project involving the accounting management of acquiring market operations in Brazil.I am responsible for maintaining a stable service 24 hours a day, 365 days a year, ensuring that the process is executed in compliance with the regulatory standards of the acquiring market in Brazil.

• Demonstrated effective leadership through corporate research, achieving a 95% overall satisfaction rate.• Spearheaded the transformation of outsourcing from an operational to a strategic mindset through teamwork and innovation.• Acted as the dedicated spokesperson for internal areas and supplier outsourcing.• Possess expertise in leading committees focused on monitoring supplier performance.• Committed to enhancing stakeholder experiences by addressing their needs.• Provided stakeholders with insightful consulting services through the outsourcing team, with a focus on implementing the best hiring model, managing budgets, and identifying required technical competencies.• Led solution and project management activities for the implementation of a new tool for the outsourcing team and Itau's vendors.

• Coordinated the end-to-end budgeting process to establish the full-year baseline.• Planned and monitored the Consumer Technology budget, managing monthly variations.• Provided financial support and reports to facilitate senior decision-making.• Assisted in the vendor payment process alongside regional teams.

• Planned and executed strategic activities in alignment with project phase development, adhering to Citibank methodology requirements.• Monitored project portfolio execution to ensure successful implementation and alignment with project sponsors' expectations.Established portfolio KPIs and dashboards to assist senior managers in decision-making during executive committee meetings.• Mapped business requirements to assess the necessity of launching new projects.• Developed process enhancements and alternative solutions.• Created guidelines to support users in understanding processes, methodologies, and tools, considering local specificities.

• Mapped and documented processes in accordance with BPMS/Lean Six Sigma methodologies.• Established evaluation indicators to facilitate process controls and measure effectiveness.• Developed alternative process improvement strategies.• Implemented new operational processes using tools such as Ishikawa's diagram, Business to Quality matrix, and Performance versus Importance matrix.• Created a knowledge library of best practices, including methodology.• Evaluated business objectives to determine the need for new projects to improve existing results.

• Create executive presentations encompassing: Marketing Overview (key players, product viability, market-share positions, new deal opportunities).• Identify and assess new business prospects.Formulate new commercial proposals.• Conduct pricing valuation for the launch of new products.• Analyze and control costs associated with portfolio products.• Develop operational flows for retail products.

• Track forecast versus actual data concerning sales, losses, profitability, and risks within the insurance products portfolio.• Assess service provider companies to ensure proper execution of seller training sessions.• Monitor regulatory requirements issued by SUSEP to launch new products incorporating new specifications requested by the insurance market regulator.

• Ensured accurate financial data calculation for the successful implementation of one of the first mortgage simulator portals in Brazil.• Provided support to the commercial team by addressing functional requests for portal mortgage development.