🔹Milestone Company | On-site Consultant at UberDedicated logistics professional with a proven track record in efficiently managing equipment and ensuring seamless operations. Currently serving as an on-site consultant at Uber through Milestone Company, I specialize in the meticulous coordination of equipment procurement, inventory management, and logistical support. My expertise encompasses:- Equipment Procurement and Supplier Management: Proficient in fulfilling equipment requests, obtaining quotes from suppliers, and overseeing orders through platforms like Coupa. Skilled in ensuring timely delivery and onboarding of new suppliers, facilitating smooth operations.- Inventory Management and Asset Handling: Utilizing advanced inventory management systems, I accurately stow and move equipment within warehouses and stockrooms. Experienced in receiving, processing, labeling, and staging equipment, ensuring meticulous organization and tracking.-Equipment Setup and Configuration: Adept at physically setting up various equipment, including desk setups, monitors, and computers. Skilled in configuring laptops, desktops, tablets, and mobile devices with specified operating systems, software, and hardware, catering to diverse departmental needs.-Quality Assurance and Compliance: Knowledgeable in OSHA compliance standards and adept at ensuring equipment quality through testing and troubleshooting. Proficient in handling legal holds, data wiping, and asset retention procedures, maintaining regulatory compliance.- Task Management and Process Improvement: Demonstrated capability in managing individual and team task backlogs, driving quality processes, and meeting or exceeding targets. Skilled in analyzing trends, reporting issues, and implementing solutions for continuous improvement.Skills: Equipment Procurement, Inventory Management, Configuration Management, Compliance Management, Process Improvement, Data Management, Team Leadership, Reporting and Analysis

- During a 30-day temporary assignment covering a colleague's vacation, I had the privilege of stepping into a critical role where I was entrusted with maintaining seamless local support, server configurations, access controls, and essentially fulfilling all the responsibilities of my colleague during their absence.- This experience was not only an opportunity to showcase my adaptability and expertise but also a testament to the trust and confidence the team placed in me. It reinforced my commitment to excellence and the ability to provide uninterrupted support and service even in challenging circumstances.

Contributed to the development and implementation of new documentation and process mapping initiatives, driving operational efficiency and productivity. Key responsibilities:- Analyze and optimize business flows for streamlined processes.- Led the development of policies and continuous improvement initiatives.- Collaborated across teams to align new business flows with organizational goals.- Implemented innovative solutions to address process gaps and bottlenecks.- Facilitated smooth onboarding of international employees and ensured policy adherence.- Manage hardware procurement, tracking, and vendor relationships.- Manage inventory for accurate tracking and resource availability.- Coordinated asset deployment and recovery for cost optimization.- Oversaw Apple device management, configuration, and maintenance.- Provide remote technical support for uninterrupted workflow.- Mentored team members to foster a culture of learning and development.

Within the IT-OPS department at Wildlife Studios, the 3rd largest unicorn startup in Latin America, I held the following responsibilities:- Format and install operating systems on Macintosh computers and iOS devices for seamless functionality.- Provide comprehensive support for Apple equipment, including troubleshooting and maintenance.- Manage logistics services for IT asset procurement, deployment, and tracking.- Maintain accurate inventory control and documentation of IT assets.- Use Business Intelligence tools to optimize information and reports.- Plan and execute IT Asset Management Audit Processes for compliance and improvement.

IT professional providing L2 and L3 support with the following responsibilities:- Developed and documented IT processes, work instructions, and network documentation following ITIL and ISO9001 best practices.- Managed and maintained Windows network infrastructure and IT assets for optimal performance.- Conducted maintenance and troubleshooting of desktops, laptops, printers, and other IT assets.- Implemented process mapping, 5S culture, and time management techniques for departmental improvements.- Utilized quality assurance tools for surveys, investigations, and problem resolution to ensure continuous improvement and adherence to standards.

In my role, I had the following responsibilities:- Led Windows OS installation, L2 support, and maintenance of fiscal systems for customers. Managed hardware and network assets for the entire IT infrastructure.- Created and updated technical user manuals for automation equipment, established process methods and standards based on ITIL best practices. - Provided training and technical assistance to ensure standardized and efficient operations.- Proficient in SMD and PTH soldering processes, handling installation, configuration, and support of micro terminals in compliance with tax software and SAT regulations.- Spearheaded the development of a mobile application for restaurants and parking lots, seamlessly integrating with automation micro terminals for enhanced functionality and user experience.

At Helibras, a prominent helicopter manufacturing company, as an L2 Support Specialist, my responsibilities included:- Providing L2 support to VIP users, managers, stakeholders, and directors at the São Paulo office.- Offering technical support, addressing inquiries, and resolving issues across various systems.- Managing incidents, IT assets, and maintaining accurate documentation.- Performing network infrastructure mapping and creating comprehensive documentation.- Supporting Blackberry cell phones and Polycom video conferencing equipment.- Ensuring smooth network infrastructure functioning and optimizing customer IT asset performance.

Engaged in IT network administration and support within a Windows environment, overseeing a diverse infrastructure of over 300 devices. Key responsibilities included:- Installing and configuring IT assets for optimal performance.- Proficient support in operating systems, including Windows XP to Windows 8 and Windows Server 2003/2008, as well as GNU/Linux distributions.- Restructuring and managing internal networks, including Ethernet, fiber optic, and wireless setups.- Configuring switches and routers from CISCO, HP, RUCKUS WIRELESS, and Mikrotik.- Supporting and managing MPLS/LP links for voice channels. - Configuring and maintaining Siemens HiPath4000 telephone exchange and CCTV/Gravo system.- Providing computers and training to apprentices, empowering them with IT skills.

As an instructor and administrator at [Name of Institution], my role encompassed various responsibilities related to computer courses and the overall management of the computer lab. Key responsibilities included:- Conducting classes and providing training on a range of computer courses offered by the institution. This involved teaching office packages, operating systems, software for web development, and software for photo editing and CAD modeling.- Ensuring the smooth organization and operation of the computer lab. This involved maintaining and performing preventive maintenance on computer assets when necessary, installing and configuring operating systems, and overseeing the control and administration of the network infrastructure.