Leandro Felix Email and Phone Number
Leandro Felix personal email
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I have three pillars: Data Manipulation | Customer Success | Continuous improvement.I have already designed several processes using agile management, including systems like Salesforce CRM and flows, in addition I know how to write user stories for technology development, working on innovation and Lean mentality, using Jira.I developed projects in Power BI, Tableau, SQL, Spreadsheets and other tools, guided by lean philosophy and BI awareness. I master the construction of graphics on Dashboards, KPI's and indicators, and gathering requirements.I constructed a good synergy with Product, Technology and Marketing, I know how to deal with internal and external stakeholders, I understand the strategic level, and I have ease with leadership and tactical level, knowing how to work at the operational level.I'm experienced in Scrum, Kanban, OKR, Lean Philosophy, Kaizen and other lean philosophy tools. This brings me constant innovation, focus on delivering value at the Customer Success level and internal needs, in addition to having developed excellent public speaking and written communication.
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Customer Excellence IiEurochem Brasil Jan 2024 - PresentSão Paulo, São Paulo, Brasil* Discovery: Problem Definition, Root Cause Analysis, and Prioritization of Needs;* Ideation: Brainstorming, Proposal and Solution Design, with Low-Fidelity Prototype;* Alignment and Requirement: Selection of the best solution with Stakeholders and Requirement Writing;* Refinement: Alignment of technical feasibility, alongside Technology;* Homologation: Delivery Validation;* Training: Aligning users with new processes;* Implementation: Support during user adaptation.
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Business Analyst SrCompre & Alugue Agora May 2021 - Sep 2023São Paulo, São Paulo, Brasil* Power BI: Delivery of data visibility in the CS area, from sheets to dashboards, in a Data-Driven concept;* Customer Success: Transformer of customer feedback into inputs for Product, guidance for Marketing, and technology developments;* Systemic and process designs: Collaboration in team building, system design, and process development;* Leadership: Assumed the manager's position during his vacation and, for self-development, accepted the challenge of taking on Team Leader roles for periods monitored by the manager, as well as projects management within the CS area;* Chatbot Knowledge Base Management: Identifying opportunities for the Chatbot and refining content;* Experience in creating and conducting presentations and meetings;* Metrics and KPI tracking, with experience in OKRs and agile methodologies;* Meetings, construction, and improvements with Salesforce teams;* Collaboration with the Product department in crafting stories for technology development, understanding Scrum, Kanban, and Product Backlog. -
Operations Analyst PlInsider Store Jul 2020 - May 2021São Paulo, Brasil*Customer Relationship: Backlog resolution with the creation of template answers for specific scenarios, cases follow-up, and reports;Informal CX Supervision: Quality monitoring, support for new team members, training in Zendesk system usage, and internal support with business knowledge;Process Development and Improvement: Operations and CX had ineffective communication, resulting in a direct impact on the customer. I designed and optimized the communication process between the departments, alleviating the logistical issue at that time and keeping all parties well-informed about the progress of requests;Reporting: I designed dashboards for managerial tracking of delays, critical case entries and resolutions, as well as providing information from logistics systems and ERP systems (Bling). -
Continuous Improvement AnalystKoin Mar 2019 - Jun 2020Avenida PaulistaProcess Mapping with tools such as Makigami Wall, SIPOC, and Ishikawa Diagram, identifying root causes and clarifying the scenario's needs;Process Improvement with tools such as Kaizen, PDCA and PDSA cycles, and Pareto Diagram;Project development and follow-up with the application of 5W2H;Team training on Lean philosophy, continuous improvement, and innovation. -
FounderCentro Musical Sintony Jul 2016 - Mar 2019São Paulo* Course Sales;* Marketing;* Product Development;* Teaching Experience;* Financial Administration.
Leandro Felix Education Details
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FapspPublicidade E Propaganda -
Etec De Artes - SpMusic
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AutodidataEnglish Language And Literature, General
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Tecnologia E Gerenciamento
Frequently Asked Questions about Leandro Felix
What company does Leandro Felix work for?
Leandro Felix works for Eurochem Brasil
What is Leandro Felix's role at the current company?
Leandro Felix's current role is Business Analyst | Product Owner | Customer Success | BI.
What is Leandro Felix's email address?
Leandro Felix's email address is le****@****ail.com
What schools did Leandro Felix attend?
Leandro Felix attended Fapsp, Etec De Artes - Sp, Autodidata, Universidade Anhembi Morumbi.
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Leandro Felix
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