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Leandro Felix is listed as Business Analyst | Product Owner | Customer Success | BI at EuroChem Brasil, based in São Paulo, Brazil, Brazil. AeroLeads shows a matched LinkedIn profile for Leandro Felix.
Leandro Felix previously worked as Customer Excellence II at Eurochem Brasil and Business Analyst SR at Compre & Alugue Agora. Leandro Felix holds Bachelor'S Degree, Publicidade E Propaganda from Fapsp.
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I have three pillars: Data Manipulation | Customer Success | Continuous improvement.I have already designed several processes using agile management, including systems like Salesforce CRM and flows, in addition I know how to write user stories for technology development, working on innovation and Lean mentality, using Jira.I developed projects in Power BI, Tableau, SQL, Spreadsheets and other tools, guided by lean philosophy and BI awareness. I master the construction of graphics on Dashboards, KPI's and indicators, and gathering requirements.I constructed a good synergy with Product, Technology and Marketing, I know how to deal with internal and external stakeholders, I understand the strategic level, and I have ease with leadership and tactical level, knowing how to work at the operational level.I'm experienced in Scrum, Kanban, OKR, Lean Philosophy, Kaizen and other lean philosophy tools. This brings me constant innovation, focus on delivering value at the Customer Success level and internal needs, in addition to having developed excellent public speaking and written communication.
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São Paulo, São Paulo, Brasil
* Discovery: Problem Definition, Root Cause Analysis, and Prioritization of Needs;* Ideation: Brainstorming, Proposal and Solution Design, with Low-Fidelity Prototype;* Alignment and Requirement: Selection of the best solution with Stakeholders and Requirement Writing;* Refinement: Alignment of technical feasibility, alongside Technology;* Homologation.
São Paulo, São Paulo, Brasil
* Power BI: Delivery of data visibility in the CS area, from sheets to dashboards, in a Data-Driven concept;* Customer Success: Transformer of customer feedback into inputs for Product, guidance for Marketing, and technology developments;* Systemic and process designs: Collaboration in team building, system design, and process development;* Leadership.
São Paulo, Brasil
*Customer Relationship: Backlog resolution with the creation of template answers for specific scenarios, cases follow-up, and reports;Informal CX Supervision: Quality monitoring, support for new team members, training in Zendesk system usage, and internal support with business knowledge;Process Development and Improvement: Operations and CX had ineffective.
Avenida Paulista
Process Mapping with tools such as Makigami Wall, SIPOC, and Ishikawa Diagram, identifying root causes and clarifying the scenario's needs;Process Improvement with tools such as Kaizen, PDCA and PDSA cycles, and Pareto Diagram;Project development and follow-up with the application of 5W2H;Team training on Lean philosophy, continuous improvement, and.
São Paulo
* Course Sales;* Marketing;* Product Development;* Teaching Experience;* Financial Administration.
Activities and Societies: - Construction and management of an advertising agency* Fundamentals of Communication; * Consumer Behavior; *.
* Career Management; * Music Mathematics; * Project Management; * Body Expression and Perception. * Expressão e Percepção Corporal.
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Leandro Felix works for EuroChem Brasil.
Leandro Felix is listed as Business Analyst | Product Owner | Customer Success | BI at EuroChem Brasil.
Leandro Felix is based in São Paulo, Brazil, Brazil while working with EuroChem Brasil.
Leandro Felix has worked for Eurochem Brasil, Compre & Alugue Agora, Insider Store, Koin, and Centro Musical Sintony.
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Leandro Felix holds Bachelor'S Degree, Publicidade E Propaganda from Fapsp.
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