Leandro Sanchez Email & Phone Number

•Over 20 years of Customer Service Operations experience delivering results in a wide variety of roles such as Utilities, Risk Operations, Process Optimization Optimization.•Proven optimization skills in different types of processes like Services and Manufacturing industries.•Expertise in leading large groups of people and Call Center Management, managing financial fundamentals, customer satisfaction drivers and requirements to strengthen customer loyalty and process improvement principles.•Experience with volume migration projects.•Knowledge of Six Sigma Methodology and Statistical background.•Demonstrated interest for learning and a proven ability to adapt quickly to an ever-changing work environment.

Listed skills include Process Improvement, Process Management, Contact Centers, Six Sigma, and 17 others.