CRO and UX Manager, leading a team to conduct tests, optimize e-commerce sales results, and improve the user experience.

CX Specialist initially focused on the financial vertical at Porto, later expanding to include other products such as Health, Porto Faz, Life, Assistance, among others.

Experience in projects focusing on Customer Experience, CRO, Performance, Business Acceleration, Business Opportunity, and Growth with brands such as Claro, Porto Seguro, Kroton, SKY, ConectCar, and others.

A company focused on e-commerce consultancy, involved in prospecting new clients, managing active accounts, organizing projects, events, and overall administration.

A company specializing in the creation and management of e-commerce in the fashion industry. Responsible for digital marketing, projects, business, and sales areas. Engaged in client relationship management, team leadership, online media management, project management, new account prospecting, and overall administration.

E-commerce Manager for brands like Colcci, Forum, Triton, Sommer, Coca Cola Jeans, Tufi Duek, among others. Project leader for creating virtual operations for Lacoste Brasil and Un.i Lingerie. Responsible for building the entire internal digital marketing team.Accomplishments include: creating monthly media plans, monitoring store metrics and results, web analytics, daily brand relationship management, negotiating with channels (retargeting/portals/affiliates, etc.), managing events like Black Friday and Christmas, overseeing inventory, creating Business Plans, team management, etc.

Member of the team responsible for creating the e-commerce department at the agency. Handling and overseeing e-commerce projects, digital media, and outsourcings for clients such as Cobasi, Expand, Tania Bulhões, Kyly, Onbongo, Pop Up Store, Loungerie, among others. Prospecting new business opportunities for the department, including generating proposals, conducting meetings, negotiating, and closing contracts.

As head of the agency's e-commerce and digital marketing division, my responsibilities included overseeing various tasks such as prospecting, conducting internal and external meetings, developing commercial proposals, negotiating, securing new online projects, organizing contracts, project kick-offs, client account management, cultivating partnerships, participating in and organizing events, conducting interviews for new hires, managing teams and personnel, and monitoring media for active clients.

Started as a customer service representative, promoted within 3 months to the Audit and Monitoring department, and advanced to the position of Sales Supervisor within 6 months. Led a team of 16 people with both individual and group targets. Role focused on people management, sales motivation, and overseeing administrative routines.