Leangela H. Email & Phone Number

California, United States

- Collect event content details, audience allocations, and artwork to design, create, and launch registration forms, websites, and email communications for in-person events that align with internal website requirements.- Handle the management of hotel rooming lists by processing lists for both internal teams and external partners for events.- Collaborate with vendors to design and finalize registration badges by evaluating and refining samples.- Work closely with cross-functional teams to organize and finalize logistics for registration pickup locations at onsite events.- Manage onsite event logistics for registration including on-demand badge printing, satellite badge pickup registration, staff/vendor hotel management. - Monitor hotel pickups to mitigate any possible attrition penalties, while also ensuring final hotel bills are reconciled and payments to vendors are made promptly.- Perform audits of all registration data before badge printing, and also review housing rooming lists for discrepancies before submitting to hotels.- Provide ongoing registration analytics and housing updates to stakeholders and event leads, with detailed final reports at the completion of the event.- Lead the management of customer service in all registration and housing related matters and serve as the primary point of contact for escalations.

San Ramon, California, United States

• Registration: Work cross functionally to gather requirements and requests to outline, build, and launch registration forms, websites, and email communications to attendees for in-person and virtual events. Experience working in registration platforms such as Rainfocus and Aventri.• Hotel Room Block Management: Manage and process hotel rooming lists for internal teams and external partners for 14,000-person citywide Conventions and Incentive trips (200-500 attendees each). Mitigate possible attrition penalties by conducting audits, promoting housing through marketing communications, and working with the hotel to resell an unused inventory.• Program Management: Assist with event logistics including handling VIPs/Executives, onsite coordination, vendor management, and expense tracking.• Budget + Finance: Help control lodging budgets for team members, including reconciling final hotel billing. Work with the Finance Team to ensure all vendors are paid in a timely manner.• Direct Reports: Mentor direct reports to guide them in their professional development and growth. • Hotel Contracting: Contract hotels for Conventions by analyzing historical housing patterns and attendance trends to understand behaviors and accurately forecast for future events.• Training: Train and manage the registration teams in new markets (Australia, Canada, Japan).• Data QC: Audit all registration data for Conventions of 14,000 attendees. Also, review housing rooming lists for any inconsistencies before submitting to hotels.• Staff Travel Management: Manage the registration and travel accommodations for staffing for all events. • Reporting: Distribute weekly registration/housing reports to upper management.• Customer Service: Manage the customer service team on all details surrounding the event while also being the direct point of contact for all escalations and inquiries.

San Rafael, Ca

• Registration and Housing lead for user conferences and corporate meetings• Client Relation: Work with clients to create a great registration experience for exhibitors and attendees• Website Development: Create and implement registration programs to fit the needs of the client to ensure their success• Data Management: Ensure quality control for all reporting and maintaining of data for registration • Reporting: Provide client with customized reports for various data analytics• Oversee call center agents, guaranteeing excellent customer service for all attendees • Manage onsite registration ensuring a successful program and user experience• Experience working with Lanyon, Cvent, Sisense, and Salesforce

San Francisco Bay Area

• Hotel Room Block and Registration Management: Manage the hotel logistics for multiple nationwide conventions annually, ranging from 6,000-20,000 attendees. Main housing contact for client and up to 50 hotels per convention. Work closely with all hotel partners throughout housing process, adjusting room blocks based on the demand and pace compared to years prior, and provide all necessary program information. Build and test registration reg paths and housing websites prior to launch to ensure they are functioning properly and are user friendly.• Group Management: Managing registration and housing for attendees and exhibitors for city-wide conventions and exhibitions, produce contracts for exhibitor groups detailing their hotel rates and obligations including rooming list deadlines, attrition stipulations, and overall pickup of their room block, and review/confirm all rates, categories, and inventories are accurate in system.• Direct Reports: Supervise 10 full-time coordinators ensuring they are paying attention to detail, meeting their deadlines, and completing all their tasks.• Training: Assist with training new employees by creating training handbooks that include employee expectations, job descriptions, and step-by-step directions on learning how to navigate through our housing and registration sites.• Program launch: Build and test housing websites prior to launch to ensure they are functioning properly and are user friendly.• Onsite Travel: Travel onsite to each conference to provide client support and assist with housing issues.• Reporting: Provide reports to client detailing the analysis of entire housing process.• Events: Facilitated dorm room assignments for the 2014 Special Olympics Invitational and the 2015 Special Olympics World Games at USC.• Customer service: Answer phone calls and emails assisting attendees and exhibitors with their housing and registrations needs.

San Francisco, Ca

•Negotiated pricing and availability with vendors, such as vineyards, restaurants, and venues in the San Francisco Bay Area•Created proposals and budgets for potential clients•Built transportation manifests for events and sent to client for review/approval•Answered phones, transferred calls to appropriate recipients, faxed important documents, and made shipping and delivery arrangements

Sacramento, California Area

• Received park reservations from clients for their desired events• Worked with caterers by helping with setting up and breaking down stations for buffets• Coordinated services from vendors, such as DJs, entertainers, carnivals, etc while negotiating rates• Worked as a liaison between park rangers and administrative personnel when dealing with customer situations• Produced transportation manifests