Leanne A. Email & Phone Number

England, United Kingdom

Nottinghamshire, England, United Kingdom

Annesley

Individually responsible for actioning all Subject Access Requests made to EON. Ensuring I’m compliant in providing individuals all the information they are entitled to under section 7 of the Data Protection Act 1998 within the strict 40 day deadline. Working within the current Revenue Protection Policy, energy industry rules and regulations.Receiving and evaluating reports of suspected energy theft and dealing with the report appropriately to a satisfactory conclusion.Raising full and informative reports for Revenue Protection Representatives to visit properties and investigate possible theft of energy.Process warrant requests received from Revenue Protection Investigators, reviewing accounts ensuring the correct process has been followed and provide letter of authority for them to apply for warrant to gain entry to inspect the meters for any interference. Perform analysis of theft reports to identify triggers on customers’ accounts which can later be used in proactive monitoring of the retail customer base.Having difficult conversations with customers after identifying energy theft at their property, discuss their actions, determine liability and negotiate repayment/payments plans often resulting in offering energy efficiency advice due to vulnerabilities.Calculate un-metered energy that has been benefited from due to interference based on Ofgems estimated annual consumption guidelines including further calculations if this relates to cannabis farms.Updating ICE System of actions and remedies taken by Revenue Protection including billing accounts, updating meter details and creating and closing accounts.Taking calls from both external and internal customers dealing with a variety of queries efficiently, including the Police.Mentoring new members of staff and ensuring that they receive the recommended level of training.

Annesley

Creating and processing contract sensitive invoices on behalf of the E.ON Global Commodities team in Germany within strict deadlines.Responsible for the processing of outgoing netted payments in excess of £250 million each month which requires excellent attention to detail and accuracy. Responsible for creating and amending customer master data accounts and raising invoices across all E.ON UK and E.ON Energy Solutions company codes.Liaising directly with internal stakeholders/external customers and negotiating with them to secure payment.Analysing financial management information for un-allocated payments and suspense items and providing regular updates to the Accounts Receivable Manager.

Annesley

Pre-qualifying customers eligible for ECO Schemes through PEET.Performed Outbound calls offering advice regards the ECO schemes and campaigns we have available, discussing with customers whether they are eligible for any home energy saving schemes.Support new team members by coaching and carrying out call listening activities.Managing my files and keeping up to date with all new marketing campaigns.Receive high volumes of Incoming calls, dealing with a wide range of queries and complaints.Taking ownership and Resolving customer complaints quickly ensuring I always go the extra mile to guarantee the customer is happy with their experience with E.ON.Receive positive feedback and being Buzzed by Internal and External customers.Built close relationships with Installers and stakeholders to provide an excellent customer journey.Handle enquiries emailed into the group mailbox in a timely manner.Offer to support lead agents with accounts that need monitoring and following up with Installers or make courtesy calls to the customers.Manage my own diary and always ensure all my promised call backs to customers are made on time.Responsible for listening to the voice mails and updating the shared spreadsheet for the team, ensuring the team is always updated with new calls to be made.

Annesley, England, United Kingdom