Leanne Blake Email & Phone Number

Salem, Ma, Us

Salem, Massachusetts, United States

▪ Primary liaison between the Student Accounts office and multiple internal and external ITS departments to report system errors and design flaws▪ Completes all term-based billing fee setups for all students, including running end user testing with members of the Student Accounts team for accuracy▪ Utilizing one of our third party vendor’s (TouchNet) delivered products, created past due payment plans for our students with balances due on their account for the purposes of internal soft collections to reduce costs and enhance customer satisfaction▪ Led the integration of Heartland/ECSI’s 1098-T tax software including transmitting the data from our internal system through their sFTP site, reviewing the data transmittal for accuracy, and reporting to the stakeholders any discrepancies found throughout the process▪ Responsible for authoring business process documents for new business processes use by other members of the Student Accounts and/or Enrollment Management Operations

Salem, Ma

Worked as tour guide for the Murder & Mysteries of Salem tourLed 90 minute walking tour of 9 places in Salem of interest to the tourChecked guests in using mobile scheduling applicationOccassionally aided guests in purchasing tickets and/or finding mobile tickets in their emailProvided information about local places to eat & stayUsed critical thinking skills to ensure the safety and comfort of guests while on the tour

Boston, Ma

▪ Manage a small team of full time, temporary and work study students to handle all frontline finance operations ▪ Led project/team to update 1098-T reporting for our non-degree population based on recent IRS regulatory changes▪ Collaborate with other frontline teams frequently through email, meetings, and other modes of communication regarding issues relating to Finance that may affect our students, i.e. the switch to Flywire for domestic wires, direct deposit emails, SSN solicitations for 1098-T creation, etc.▪ Provide, maintain, and help author multiple Business Process Documents for the Finance Team ▪ Onboards all new Full Time Student Finance Representatives, Work Study Students, and Temporary employees on the frontline phone, email, and general operations ▪ Participates in Workday trainings, discovery sessions, and UAT testing▪ Made process improvements and work cross-departmentally to coordinate the Escheatment process for returned Student refunds ▪ Created an internal soft collection process to reduce outstanding AR

Boston, Massachusetts

▪ Served as first point of contact for students with questions about their bills▪ Fielded questions about 1098-T forms▪ Helped students setup TMS Payment Plans▪ Maintained and created Email Templates for the Finance Team through Salesforce▪ Provided training and support to a group of 4 work study students

32 Crosby Dr, Bedford, Massachusetts

*Primary tester for the Transactional Finance Department which performs the following functions: Billing, Collections, Commissions, Accounts Payable, Payroll, Data Quality Management *Raise service tickets for issues and enhancements needed in various databases, including Salesforce *Create and update, in Microsoft Word, Excel, and Powerpoint, training documents that outline improvements made to the databases *Utilize Microsoft Excel on a daily basis to check validity of data when running test scripts through the use of filters and functions, such as VLOOKUP and EXACT *Establish test case scenarios to help with design process and testing *Manage projects as assigned, especially those related to analyzing data

32 Crosby Dr, Bedford, Ma

*In a fast-paced environment, implement all orders for sales team at close to a 100% level of accuracy *Perform mail merge and organize mailing for between 300 - 4,000 letters a month *Implement Price Increases monthly for over 13,000 accounts while maintaining a high attention to detail to ensure successful and accurate process completion *Provide training for the billing of products assigned and Price Increase procedures to others on the billing team and sales *Ensure all paperwork is filled out completely and accurately and follow up with the sales team

One Stop Business Centers, 35B Cabot Rd, Woburn, Ma

*Facilitate and coordinate all daily activities for the department to ensure smooth operation*Develop and update training materials to aid new hires on the processes used within the department and across the company*Work with internal and external departments to answer technical questions regarding the database and/or billing procedures*Utilize the database to create reports for others including management, sales, and shipping*Calculate prorated billings when contracts are cancelled, billing dates need to be changed, or equipment is returned to the warehouse*Post adjustments as needed to resolve any issues that may arise*Create new and maintain current customer accounts, making sure that if there are any changes, they are made across all parts of our system(s)

Two Education Circle, Cambridge, Ma

* Screen host families in accordance with U.S. Department of State regulations.* Manage field-staff volunteers to aid them in the process of host family screening.* Developed and implemented electronic filing systems for tracking received paperwork.

139 Pleasant St, Tewksbury, Ma

* Aided lead teacher in the implementation of curriculum for students with severe disabilities based on their IEPs goals and benchmarks.* Taught students from Kindergarten through high school with mild, moderate, and severe disabilities. * Developed and implemented lesson plans. * Helped with maintenance and filing of confidential records. * Member of Middle School Mathematics Subject Area Review Committee designed to improve the Mathematics curriculum.

500 Salisbury Street, Worcester, Ma

* Helped to ensure a safe and health living - learning environment for students in residence. * Assisted in the conflict resolution processes to de-escalate confrontational situations. * Provided council and direction to students/residents on issues of academics and living in a college community.

Ba, Classics - Latin, 3.68 Gpa

Activities and Societies: Eta Sigma Phi, Classics Club, Chapel Chior, RA (Alumni Hall 2003-2004), Band, START retreats, Chorale, Guys.

Studied Conversational Chinese, Mandarin Chinese

Studied Basic Conversational Mandarin Chinese while teaching English in Taiwan.