Leanne Botha Email & Phone Number

Dubai, United Arab Emirates

Offering International Qualifications to meet DHA and Government licensing requirements in the UAE. This role included.Carry out beauty treatments to the required standards ensuring the specific treatment time is adhered to. Provide professional advice to clients and promote available treatments. Promote products, along with a full home care prescription.Stay with the clients throughout the treatment, escorting them to and from the reception. Liaise in a positive and constructive manner with the Principal on the day's scheduled treatments, any changes, additions, etc. in order to meet the ever-changing needs of our clients. Flexibility and cooperation are required. Attend any appropriate training courses required. Keep up to date with developments relating to the product ranges and any new treatments.. Ensure that equipment is fully operational and clean and report any defects to Salon Manager at any time of the day. Adhere to Health and Safety regulations by using safe work practices. Ensure all equipment and utensils are appropriately sterilized.Inform the Principal of any unusual medical conditions or behavior from clients or causes of concern, e.g. skin condition, bruising, etc.Report any incidents, accidents, or client dissatisfaction promptly to the Principal. To help to mentor and develop junior staff members.Reaching monthly sales revenue quotas

Dubai

Re-defining the Spa and Recreation within the JLT Area and re-aligning with Accor Spa Guidelines and Standards. Implementing SOS, SOP and Spa Menu to be more competitive in the growing Market. Expanding Gym Membership Programs and Personal Trainings. Adding a unique Wellbeing Touch.Manages and Supervises all administration work related to, Beach and Pool, etc.Provides courteous, efficient service to all guests and health club membersInsures guest satisfaction by maintaining a clean, safe facility.Checks chemicals in pool and bacteria status daily.Checks sauna daily.Inspect locker rooms, cleans as needed.Co-ordinates with Executive Housekeeper (if applicable) for cleaning services.Reports any necessary repairs to engineering using maintenance request form.Posts necessary signs indicating Health Club safety regulations.Monitors equipment usage and depreciation.Recommends purchases of new equipment and parts.Orders equipment with General Manager’s approval.Monitors all membership sales, and tries to up sell facility.Establishes membership fee structure.Supervises retailing activities including purchasing and receiving safeguards.Orders amenities and necessary supplies for the Health Club.Submits dues and profits to accounting and cheques to Accountant for recording.Records in the log book any incidents occurred, notify security, and takes appropriate action.Monitors the validity and certification of all the life guards, beach, and pool attendants.Ensures that Spa operation follows SOP guidelines and regulations.Generates revenue for the Spa by organizing promotions and advertising Spa services within the hotel and resort areas.Coordinates with the hotel management team on the daily operation of the Spa.Check Conditions of the recreation complex, and complete daily beach closure checklist.Requests resources needed to maintain safe and clean environment for patrons and guests.

Yas Island, Abu Dhabi

Expanded my product knowledge within the spa business. Assisted with marketing efforts for the Spa during Golf Tournaments. Exceeded my budget and achieved above 90% 4 Mystery Shopper Reports. Re-defined the Spa within Emirates Hill Community.Advised clients on cosmetic problems.

Reporting to the General Manager saw a development in my Leadership Skills with his guidance and confidence in my abilities. Hosted Spa Events in the Spa while generating Spa Revenue, Creating Awareness, Developing Marketing Strategies and Succeeding in Monthly Budget Meetings.

Conducted Spa Trainings within the Team and expanded my position to Departmental Trainer after which I worked under the Supervision of the Spa Manager to develop a new spa menu and concept. Continued to progress in my career by understanding the reception tasks and demands. Worked on SOP’s for new spa treatments and over saw operations in the absence of Manager.

My first step into the Middle East, offered exclusive Spa Treatments to VIP guests in house and conducted Spa Events with American Ladies Association on Weekly Basis.

Masters Diploma, Health And Wellness, General

Education record

Education record

Education record

Education record