Leanne Bott Email & Phone Number

Staffordshire

• Responsible for managing Safeguarding alerts, communications and telephone calls that come into Vulnerable Adults center• A requirement for me to take Safeguarding referrals over the telephone and follow set procedures with specific questions that allow me to obtain and record all information with care and high degree of accuracy.• Constant re-prioritisation of information to establish any risk level to a vulnerable adult• Ensure that each call or contact is allocated with a… Show more • Responsible for managing Safeguarding alerts, communications and telephone calls that come into Vulnerable Adults center• A requirement for me to take Safeguarding referrals over the telephone and follow set procedures with specific questions that allow me to obtain and record all information with care and high degree of accuracy.• Constant re-prioritisation of information to establish any risk level to a vulnerable adult• Ensure that each call or contact is allocated with a unique reference number so information can be logged, tracked and audited for future use.• Regular communication with persons who raise concerns, this may be members of the public, Social Workers, Care providers or Police to gather further information on any safeguarding concerns that have be provided to us. • Collate, arrange and vet information that is then provided to Staffordshire Adult Safeguarding Team whereby decisions are made on the correct course of action required.• Liaise with referrers and provide them with updates or advice from Staffordshire Adult Safeguarding Team and signposting to other agencies if necessary. • To have formal relationships and understanding with key stakeholders within the Authority for accurate and privacy related decision making.• As first point of contact for all referrals, collate information that is to be shared with the Staffordshire Adult Safeguarding team, Quality Assurance at monthly meetings and other departments throughout the Authority.• Regularly attend meetings with Quality Assurance teams to discuss data reconciliation, outstanding actions or to discuss general performance feedback relating to our team of telephone advisors to ensure a consistent level of service. • For self-development, provide coaching and support for the Customer Service advisers who are responsible for taking Safeguarding calls in the contact Centre, provide them with feedback on their calls and interaction with the callers by sharing my experience with the team. Show less

* Responsible for the renewal and development/expansion of all clients within the centre * Increasing the revenue opportunities through strong product sales and renewal negotiations * Action Customer Complaints to a satisfactory resolution* Oversee the monthly billing and client invoicing process * Manage debt and recover all outstanding monies from clients in timely manner * Monitor, record, analyse and report on activities relating to occupancy, debt and renewals. *… Show more * Responsible for the renewal and development/expansion of all clients within the centre * Increasing the revenue opportunities through strong product sales and renewal negotiations * Action Customer Complaints to a satisfactory resolution* Oversee the monthly billing and client invoicing process * Manage debt and recover all outstanding monies from clients in timely manner * Monitor, record, analyse and report on activities relating to occupancy, debt and renewals. * Line Manage, engage and develop the Customer Service Assistant(s) for the business and local office * Ensure centre complies with all aspects of current Health, Safety & Security regulations * Manage the suppliers to the business centre and tender/renew contracts where necessary * Provide facilities management for the business centre * Ensure the centre complies with company standards on visual inspections, renewal performance, service revenue performance, debt management and business administration Show less

Responsible for managing a contract of 120 temps on a weekly basis in Guys and St Thomas NHS trust. Developing the contract to the point where is was the most profitable contract within my remit. Ensuring that long and short term temporary positions were correctly matched to applicants with a quick and efficient turn around.