Leanne Brewer Email & Phone Number

Plano, Texas, United States

I gather, review and verify loan documentation, including calling loan customers and business partners to request additional information/documentation as needed in order to move forward with loan funding. I'm also responsible for identifying, documenting and correcting errors within loan documentation and loan processes.

Richmond, Virginia, United States

I assisted customers via inbound calls with a wide range of credit card account related concerns. Balanced facts, constraints and alternatives in order to provide accurate and valid solutions for our customers.

Richmond, Virginia, United States

I reviewed and analyzed inbound written correspondence documents from both customers and merchants at the representment stage of the dispute process. I used critical thinking and processes set in place to verify the information provided and determine next steps to provide the best possible outcome for both the customer and Capital One. I exceeded.

Richmond, Virginia, United States

I received inbound customer calls related to the handling of their rewards related questions and concerns. I promoted the benefits of their specific rewards program and helped to strengthen the Capital One brand by demonstrating value in our rewards products. I listened to and addressed customer concerns and offered alternative solutions if their current.