Leanne Dobson Email & Phone Number

Business Training – training analyst May 2018 to present- Effectively provide excellent training to new hires and new case managers to ensure they have the ability to provide quality service to all stakeholders. - Liaison with management, supervisors and other customer service staff on a regular basis to communicate progress and address concerns that come up with new learners. Coaching and Resource Team – case manager April 2017 to May 2018- Coaching and mentoring new hires once they have completed training. - Prepare Passport Audits. - Help manage high caseloads. - Review duration claims. - Excellent communication skills. Claims Stabilizer Team- case manager February 2016 to April 2017- Managed a busy, demanding caseload, while meeting corporate goals with respect to customer service, decision writing and duration measures.- Leadership role on the team; included mentorship and ongoing support to new Case Managers and Adjudicators and opioid coaching. - Provided coverage for supervisor when required. Case Manager October 2011 – February 2016- Coordinated medical and vocational benefits in consultation with diverse stakeholders including employers, medical professionals and rehabilitation centers.- Fostered constructive relationships with clients, employers and service providers to ensure positive outcomes for all involved.- Negotiated successful return to work outcomes.

Edmonton, Alberta, Canada

- Promoted and delivered the Temporary Foreign Worker Program to employers- Assessed application from employers within our region and make decisions based on the Immigration and Refugee Protection Act. - Analyzed the current labour market information in order to make a decision on each individual application- Conferred with employers on each application, both confirmations and refusals, and be able to communicate the reason for this decision to the employers, verbally or by written communication. - Worked on teams conducting Employer Compliance Reviews and Monitoring Initiative. This included investigating employers to ensure we solve the issues at hand and to confirm they are complying with the program.- Acted in the capacity of Team leader, Resource and General Manager.