Leanne Gray Email & Phone Number

Newcastle, Australia

I am currently managing a small team of AV Specialists and Technicians providing AV design and hardware support for UoN teaching spaces and staff meeting rooms, hardware support for digital signage and support of the video conferencing solution.Responsibilities include:Lead and managed a team of dedicated Audio Visual Specialists and technicians, providing clarity of roles and responsibilities.Support and management of the agreed interactive technology standards across the University's teaching, learning, research and administrative areas.Manage the resolution of reported incidents within established timeframes by engaging with internal and external support teams.Develop and review technical content in IT Service's publications and knowledge base for accuracy and usability.Provide expert advice and guidance to users in the optimal operation and use of interactive technologies.

Newcastle, Australia

Responsibilities include: Managing the team providing design and hardware support for Audio Visual and Video Conferencing in all University teaching and staff spaces.

Newcastle, Australia

Responsibilities include: Managing the transition of the Audio Visual Team from their previous division into IT Services.

Newcastle, Australia

Responsibilities included: Managing Workload Queue, liaising with other teams in IT to achieve resolution of incidents & requests for customers.

Newcastle

My responsibilities included: Supervising and supporting the Desktop Team in delivering Desktop Services for the University.Overseeing the management of the workload queues for the team.Providing advice to the University as the subject matter expert for Desktop related activities.

My responsibilities include: Desktop Support, Desktop Queue Management, Training new staff in desktop processes, Supervising and training casual staff.

University Of Newcastle

My responsibilities included: Service Desk Support, Desktop Support & Desktop Queue Management.

Tomago

My responsibilities included: Help Desk Support, Desktop Support, Exchange Account Management, Managing Backups of Mainframe computers, IT Asset Management including procurement and asset replacement, Software License Management, File Repository Maintenance, Admin activities.