Leanne Howard Email & Phone Number

Sydney, NSW, AU

Australia

Australia

Australia

Focus is to ensure MRI clients have a best in market customer experience through their entire customer journey. Created and rolled out customer tiers and nurture plan for each one. Managed NSW account management team and education/CX team. Created many customer initiatives across multiple products.

OurProperty is a property management software platform, the first stand alone, automated system on the market. The role includes; managing account managers and customer support team, mapping and constantly evolving the client journey, utilizing client feedback to guide tech team on enhancing the product, relationship management (working with account.

Sydney, Australia

Real Estate Results Network represents 43 premium independent real estate brands across Australia and New Zealand. The role involves putting content together for conferences and workshops and on line training, improving the experience for members and managing partnerships and integrations.

Sydney, Australia

Responsible for the mission of making LJ Hooker the no 1 CX brand in real estate. The role involved introducing NPS style feed-back across the network, creating best practice strategies and customer journeys, training the network and working with their 50 corporate partners on creating great experiences for the network and for every buyer, seller, landlord.

Sydney, Australia

A newly created business, owned by LJ Hooker, the goal was to create the leading real estate training business in Australia. The events were about delivering quality content to more experienced agents. Day to day focus was to manage the overall start-up business and the team, create industry partnerships, cutting edge programs and marketing the business.

To oversee all Harcourts events in Australia and overseas. To create and manage all corporate partnerships and their integration into the network. As part of the exec team, to work on the strategy and growth of the the brand.

Sydney, Australia

Started, grew and managed Total Real Estate Training, which created AREC, ARPM, Leadership programs and ran an ATO specialising in real estate courses. Also started and managed the corporate partner program. TRET was a profit centre for McGrath Estate Agents and very much ran as it's own business. The role grew with the business so the ten years at McGrath.