Worked for various Branch locations as a Residential Loan Originator. Processed loan applications, collected documents needed from clients. Built relationships with Realtors, Title Companies, Builders and Home warranty companies to refer business between us.

Buyers Agent on a team of 5 realtors. Meet with clients to determine what it is they are looking for in a home. Schedule showings through centralized showing, write contracts and negotiate terms. Nothing is more exciting to us than the gratifying feeling we get from helping people meet their real estate needs. You can count on us to always do what's in your best interest. We pride ourselves on being honest, trustworthy, and knowledgeable in the real estate market. We know how important it is to find your dream home or get the best offer for your property. Therefore we will make it our responsibility to help you achieve those goals.

 Analyze and document solutions to common business tasks in conjunction with task performers. Design, implement & train on procedures that enable paperless workflow. Areas of concentration:o Order entry process How to enter different types of searches What order to run searches How to use instant reports to direct criminal searcheso Criminal record reporting FCRA compliance Compliance with state regulationso Random drug test program Setup of new customers Guidebook for new customerso Researching methods/tools/providers Third party research agencies such as National Student Clearinghouse, Work Number for Everyone, etc. Personal references DOT safety and drug reportso Compliance with NAPBS best practices for employment and/or tenant screening New customer account setupo Auditing of customer records of applicant release authorizationso Active warrants processo Guidebook for new customers, including need for use to receive release for employment, credit, & education Measurement of ERS performanceo Order accuracyo Turnaround time on completing ordersPage 4 of 5 Vendor relationshipso Vendor contracts Report all records, arrests, expungements, etc. for 10 years Report all felonies regardless of ageo Measurement of vendor performance Testing of vendor search accuracy/capability with known records, aka “salting” Turnaround time reports by county Hit ratios measure information provided against previous report compile monthly report performance by vendoro Researcher record retention protection policy

Maintained duties listed below as a Product Manager as well as:Oversee a group consisting of one manager and 7 non exempt employeesResponsible for generating revenue and managing the costs, G&A and EBITDAWork closely with vendors to elicit the best service and pricing available while continuing to build rapportAct as an liaison between the background screening group and the Sales group to ensure the best possible relationship exists.Work with Business Development Managers to educate clients on the importance, legalities and essential information required for background checks.Continue to make suggestions and improvements to the proprietary system so that productivity is at its highest and cost is at it’s lowestAct as Client Service Manager to be a point of contact for escalations or very important clientsManage all personnel in the background group along with the Background Screening Manager to ensure attendance, productivity and training are managed with a focus on continued growth in the department. Listen to Background Coordinator calls for training and review purposes and for additional learning experiences.Act as the point of contact for all Business Process Improvements that have a direct impact on revenue or on the development of the client or vendor base.Work directly with clients to help train them on our proprietary software and assist them in account setup Train the entire company on different background related things such as FCRA, fundaments of a criminal record and how to tell the difference between Federal and State level crimes. Sent to speak to several owners and contractor companies about the benefits of utilizing DISA and or system to track access of contractors into their plantsAct as a point of contact for applicants that are disputing information pursuant to the FCRA along with the Background Screening ManagerConsistently achieved 200%+ growth year after year for both volume and revenue while at DISA.

Assist with automation and integration of key functions of backgrounds within the DISA Works system.Research new background products and servicesCreate and implement projects to increase background services ordered by existing clientsWork with Business Development Managers to educate clients on the importance, legalities and essential information required for background checks.Act as a liaison between Sales and Background Operations as well as between clients and IT.Create Packages based on client specifications to allow ease in ordering and conformity. Created, developed and implemented specialized programs such as graded backgrounds, automated MVR’s and employee entered background checks. Train and mentor Jr. Business Development Manager to become a background sales development manager. Work with Operations Manager to ensure compliance with all Federal and State level laws when reporting criminal records.Teach and train for FCRA certification classSit on three committees for National Association of Professional Background Screeners (NAPBS), Certification, Litigation Avoidance and Best Practices.

Responsible for overall management of a call center, to ensure complete and timely start of research studies. Development of existing, and new study populations to contribute to the growth and business opportunities of the site. Manage daily activity and productivity of 13 employees including a Supervisor and Assistant Manager Create and update recruiting plan to ensure adequate numbers of participants are enrolled using historical data Anticipate staffing needs of the call center and ensure that it is appropriately staffed with qualified and motivated people. Includes interviewing, hiring, training and terminating.Schedule recruiting staff to ensure that goals are able to be met.Developed monthly department team building initiatives and contest based on performance and productivity.Client interaction includes developing a relationship with participants to contribute towards participant retention Develop and coordinate placement of print, radio and other advertising and am responsible for the advertising budgetTrain and coach recruiters on customer service, database function and understating of company policies and procedures

Responsible for several departments of this background investigation company including customer service, quality assurance, criminal records, employment verification and data entry to ensure a timely and quality product to our clients.Manage daily activity of 15 employeesWorked directly with vendors regarding pricing, turn around time and any issues that may ariseEnsure that employees are aware of, and follow policies and proceduresConstantly assess staff performance with an emphasis on motivation and developmentProvide clear expectations to employees at different levels of their serviceDelegate tasks which are appropriate to employees breadth of knowledge and abilityReceive all complaints from employees regarding researchers, clients and peers and seek resolutionCounsel employees on problem resolution such as attendance, clients, co-workersKeep Director of Operations updated on employee and client issues and complaintsConstantly ensure compliance with Federal and State laws in reporting of information and answer staff/client questions regarding reporting of information. Created and implemented training sessions for entering and understanding criminal recordsConduct annual reviews for all employees