Leanne Knowles Email & Phone Number

Brisbane, Australia

. Prepare and coordinate schedules and rosters to support business and operational requirements. Increase the department's capacity to manage call demand by bilding, maintaining and monitoring schedules in line with forecasting reports and workforce management principles.. Negotiating scheduling arrangements that balance national customer service expectations with local and interstate staff needs and training requirements. Manage changes to schedules and coordinate updates. Undertake research and analysis, identify trends and report findings to the local leadership team. Build and maintain relationships with stakeholders to share information, resolve issues and improve business performance. Provide advice and support to stakeholders regarding forecasting, scheduling or capacity planning requirements