Leanne Macres Email & Phone Number

Denver, Co, Us

Memphis, Tn, Us

Memphis, Tn, Us

Washington, Dc, Us

Managed operations of the Navy's Wounded Warrior program for seriously wounded, ill, or injured Sailors and Coastguardsmen; employing multiple resources in the recovery, rehabilitation and transitions of over 300 military service members across six states. Led a team of military and civilian direct reports, fostering their development based on accountability and responsibility. Wrote and implemented standard operating procedures, training curriculum and policies which resulted in a 30% quality assurance improvement in less than a year. Developed rapport with Peers and collaborated with them on key issues to improve national program. Led program’s day to day human resources management, financial management and overall operations.

Washington, Dc, Us

Assist in the development of a new Navy support program. Working with a team of 18 throughout the United States developed and implemented program policies. Contributed to program desk guide to ensure standardization of services. Developed quality assurance guidelines that were adopted Navy wide. Provide program guidance to 10 Navy installations located in 8 states. Supervise three coordinators that provide assistance to over 1700 family members. Preform quarterly program audits and provide recommendations for process improvements.

Woodbridge, Va, Us

Supervise a dynamic team to ensure delivery of non-medical case management and information and referral to military families that have special needs. Managed team schedule to ensure customer and scheduled driven program requirements were met; even when team had been shorthanded. In six months developed systems to track staff training and schedules. Implemented regularly scheduled reviews for team members to foster team trust and morale, evaluate performance while giving staff members the opportunity to provide feedback and continue goal development to better serve clients. Created new team member binder to improve new staff member acclimation to ensure that new team members are able to provide service to clients soon after becoming part of the team. Reviewed and made changes to standard operating procedures based on Navy instructions and contract requirements.

Washington, Dc, Us

With a team of 4 employees and over 300 volunteers plan and implement emergency services strategy for a 4 county area serving on average over 200 families affected by disaster as well as 7 military installations that utilize Red Cross services. Write policies and procedures to ensure that the Red Cross is effectively serving our clients while honoring volunteers and being good stewards of donor dollars. Increased volunteer retention and satisfaction by promoting volunteer empowerment and engagement. Work with local government, business leaders and other non-profits to develop and implement an effective disaster plan that uses a whole community approach to better prepare community for disasters. Write both government and private grants and provide spending reports. Work with donors to educate them on the services that the Red Cross provides and improved donor perceptions.

San Antonio, Tx, Us

Recruit, train and supervise approximately 40 staff level volunteers. Manage volunteer appreciation program working within an annual budget. Execute emergency client assistance program working with an annual budget of $240,000. Developed volunteer training curriculum as well as new training manual for staff and volunteer. Oversaw development of local resource manual. Worked with potential and current donors, maximizing donor involvement. Gave presentations to military commands and donors. Worked closely with military commands. Developed position description manual to ensure continuity of services.

San Antonio, Tx, Us

Oversaw 12 volunteers including recruiting, training, supervising and scheduling. Administer emergency client assistance program to ensure client needs are met and tracking systems are in place. Prepare monthly report for Board of Directors. Reduced response time to clients by 50%. Developed Director Handbook. Assisted in the development and implementation of volunteer manual. Improved volunteer training program to ensure consistent client service.

Washington, Dc, Us