Leanne O'Sullivan Email & Phone Number

Edgware, Gb

Barnet, England, United Kingdom

• Providing P.A support to the Hospital Director, including diary management, and any other administrative tasks as directed.• Scheduling, attending, and minute-taking a range of Hospital Meetings including but not limited to Clinical Governance, KPI meetings, Senior Management Team and Multi-Disciplinary Team meetings, and ensuring that the agendas for these meetings are prepared in advance.• Chairing the daily operations meeting, facilitating discussions visually displaying key points on the board, and simultaneously managing minute-taking responsibilities• Ensure meeting minutes and action logs are typed up and circulated, without delay and tracking actions through to completion.• Actively supporting the Hospital Director in handling and addressing complaints and enquiries from the Care Quality Commission (CQC), collaborating closely to draft comprehensive responses.• Working collaboratively with the Regional Quality Improvement Manager ensuring that audits are carried out as required and any concerns are highlighted without delay.• Working collaboratively with the Regional Business Manager to ensure that there is effective process at site and embed change.• Overseeing the Site Improvement Plan, including adding and tracking actions, proactively liaising with staff to ensure that tasks and actions are completed and that this can be evidenced.

Harrow

• Supporting new referrals, working closely alongside the clinical lead nurse, processing enquiry forms and collating information for new referrals.• Accompanying the care agency director to meetings within care homes, advocating for our staffing services and fostering partnerships to facilitate staff placements.• Collaborating with the Care Coordinator to efficiently compile and manage rosters for carers assigned to different patients and care packages.• Liaising with external stakeholders and fostering positive relationships on behalf of the Clinical team, including various hospitals and patients' families.• Managing and maintaining calendars, scheduling appointments, and meetings. • Minute-taking for meetings and ensuring that this is disseminated in a timely manner.• Preparing and editing correspondence, communications, presentations, and various other documents.• Handling incoming telephone calls, emails, and enquiries which came through to the agency, prioritizing and responding accordingly. • I led on the creation of company merchandise utilizing internet software, effectively establishing a merchandising initiative from scratch for the organization.• Maintaining company brochure and leaflets

London, England, United Kingdom

I began my journey in palliative care through a secondment from Camden Rapid Response in May 2019, initially intended for one year and was offered a permanent position in July 2019. I started as Personal Assistant to the Clinical Service Manager, the team lead for Clinical Nurse Specialists (CNS) within the inpatient Palliative Care team at UCLH hospital. I then transitioned to the Community Palliative Care Team at St Pancras Hospital in November 2019, where I took on the role of P.A to a Consultant in Palliative Medicine.• Diary management, arranging patient appointments and coordinating meetings with external stakeholders to ensure efficient scheduling and seamless workflow.• Answering the Palliative Care service main telephone line and sensitively managing complex discussions. • Coordinating and chairing various team meetings, via MS Teams and minute- taking. I chaired the weekly MDT meeting where we discuss new accepted referrals as weekly discharges and deaths contributing to our KPI data. These were all monitored on excel spreadsheets. • Booking patient transport to hospice for end-of-life care/symptom control for patients. • Chasing prescription requests for regular repeat medication for palliative care patients as well as end of life anticipatory medications, liaising with pharmacies and patients/family when ready• Checking estimated discharge dates for palliative care patients. who were in hospital, in preparation for their discharge home.• Monitoring of the service triage inbox and using my initiative to resolve any non-clinical messages to relieve the pressure off my co-workers. In addition, monitoring a referrals inbox.• Populating referrals to other relevant healthcare services and submitting on behalf of the clinicians.• Regular checks of our policies and procedures to ensure all the relevant info is up to date in preparation for possible CQC inspections.• Logging complaints and compliments via the Datix system

London, United Kingdom

As an administrator within the Camden Rapid Response team, I played a pivotal role in supporting the seamless operation of a vital community service aimed at providing patients with the necessary care at home to prevent hospital admissions.• Efficiently discharging patients from our caseload, ensuring comprehensive discharge summaries were sent to both GPs and patients. • Managing the influx of new referrals into the service, carefully processing them through our referral inbox for rapid response nursing, therapy services, and 'discharge to assess' initiatives within integrated primary care.• Handling incoming telephone calls, providing essential assistance and information to service users.• Taking charge of weekly agency returns, utilizing Microsoft Excel to meticulously calculate bank staff shift hours, and facilitating the timely processing of payments for staff.

London, United Kingdom

As a Clinic Administrator and Receptionist at BUPA Health Clinics I undertook a multifaceted role, pivotal to the smooth operation of diverse medical services including Cardiology, Radiology, Dermatology, and Physiotherapy. • Greeting and assisting patients to the clinic, efficiently managing appointments by signing individuals in and scheduling future appointments, ensuring optimal patient flow and satisfaction.• Addressing patient queries promptly and courteously via telephone and email, thereby maintaining a positive patient experience and fostering trust in the clinic's services.• Formatting, approving, and posting clinic letters to patients following their consultations, ensuring clarity and accuracy in communication regarding their health care plans and outcomes.• Uploading of patients results to the system, demonstrating strong attention to detail and adherence to data privacy regulations to safeguard patient information.• Responsible for the opening and closing of the clinic, ensuring a secure and orderly environment for both staff and patients.

London, United Kingdom

• Welcoming and assisting various individuals, including external stakeholders, Trust staff members, and individuals arriving for recruitment checks, directing them to their respective destinations within the NHS trust HQ. • Efficiently operating a busy switchboard, fielding incoming calls from both staff and patients. Handling queries with professionalism and empathy, I ensured timely resolution or appropriate escalation of issues.• I was responsible for overseeing the scheduling and allocation of meeting rooms, ensuring that bookings were accurately recorded, and conflicts were minimized. This involved liaising with various departments and stakeholders to accommodate their requirements and optimize the utilization of available resources.• Promptly responding to emails which came into the main Trust HQ inbox, forwarding messages to relevant departments or individuals, and maintaining clear and organized communication channels. This helped streamline internal communication processes and facilitate timely decision-making.• Facilitating the smooth handling of logistics by arranging courier services as needed. This included coordinating pick-up and delivery schedules, preparing necessary documentation, and ensuring that packages were dispatched and received in a timely manner,• Managing both incoming and outgoing mail, ensuring accurate distribution and timely processing. This involved sorting and prioritizing mail items, handling confidential correspondence with discretion, and coordinating with relevant departments for prompt action or response.

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