Transferred from PHMG Behavioral Health

• Pre-registers patients with accurate patient demographic and financial data.• Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.• Stays current with insurance requirements.• Responds to customer's inquiries in a timely and professional manner.• Assists with departmental coverage as needed.• Manages Daily Appointment Schedules.• Performs other duties as assigned.

•Receive patients, visitors, and telephone inquiries and direct requests to the appropriate persons•Process registration and maintain data base with up-to-date information•Other duties include: scanning and uploading documents in Electronic Health Records. Using E-Clinical Works (ECW). Maintaining records, receiving, screening, revising documents, and verifying insurance, researching information, scheduling appointments for patients, collecting co-pays, faxing documents, collecting monies on delinquent accounts, answering multi-line phones, creating office forms, sending nurses, co-workers electronic messages through ECW. •Process daily financial records to ensure correct cash balance•Using Word, Excel and E-Clinical Works.

• Receive patients, visitors, and telephone inquiries and direct requests to the appropriate persons• Make decisions about priorities and urgencies of questions to determine when to include a supervisor for additional assistance• Process all registrations and maintain data base with up-to-date information• Other duties include: scanning and uploading documents in Electronic Health Records. maintaining records, receiving, screening, revising documents, and verifying insurance, researching information, scheduling appointments for patients, collecting co-pays, faxing documents, collecting monies on delinquent accounts, answering multi-line phones, preparing provider schedules day to day, creating office forms, data entry for CPMS (Client Processing Monitoring System) forms and submitting them by e-forms & e-mail, use of internet for sending e-mails to staff and patients, ordering office supplies.• Ensure that provider’s schedules are updated daily • Process daily financial records to ensure correct cash balance• Use various programs; Office Ally/Practice Mate, Excel, Word, Outlook, CPMS E-forms,internet for research

• Scheduling appointments for Eight Counselors and entering all client demographics using Access data base• Answering multi line phone and retrieving voicemail. Knowledge of various topics to answer questions correctly• E-mail correspondence through inner office and client companies, sending attachments when needed• Processing insurance referrals