• Supporting the class teacher in the classroom.• Supporting the girls that are struggling with reading and handwriting in small group sessions.• Planning and preparing materials for small group sessions.• Supporting the girls at lunch time to encourage the girls to eat healthily and try new foods.• To assist the class teacher with any administrative duties.• To support other girls from different year groups as and when required.

Perform routine inspections of school cleaning operations and deliver constructive feedback and tailored training to enhance team performance. Drive recruitment efforts by drafting and publishing job adverts on recruitment websites, whilst continuously monitoring and engaging with prospective cleaners. Co-ordinate staffing needs for events, holiday camps, and staff shortages to ensure seamless operations before and after school. Manage uniform orders, oversee procurement of cleaning materials at optimal prices, and implement cost-effective solutions• Promoted safe and healthy environment for all staff by delivering thorough training on COSHH and colour coding system.• Led a team of 23 in-house cleaners for maintaining high standards of cleanliness throughout school premises.

Cleaned and disinfected surfaces, furniture, and other fixtures by utilising provided chemicals and equipment to ensure a safe and hygienic environment for students, staff, and visitors. Monitored inventory of cleaning supplies and reported any shortages to appropriate department.• Interacted with students, staff, and visitors in a polite and professional manner.• Maintained and ensured adherence with health and safety protocols along with school's policies and procedures.

Responded to inbound and outbound calls to provide courteous and professional customer service, including up-selling and cross-selling opportunities. Managed customer emails in a timely and efficient manner, whilst thoroughly logging cases, updating all in-house systems, and determining opportunities to generate leads on Sales Force. Collaborate with Account Managers, Product Managers, and Editors to identify customer needs and provide prompt resolution to their concerns.• Assisted customers with product usage, addressed valuation queries, and provided accurate information by demonstrating in-depth knowledge of products and services, resulting in increasing overall customer satisfaction.• Enhanced customer experience and built lasting relationships by maintaining a customer-centric approach.Hydro Cleansing Ltd, Croydon, UK 2012 – 2014Customer Relationship Executive/Account ManagerMaintained regular communication with existing clients and identified opportunities for growth and expansion. Collaborated closely with internal colleagues to determine areas for improvement and implementing innovative solutions to enhance customer experience. Produced accurate and compelling proposals, estimates, and documentation to meet specific client requirements.• Generated Key Accounts for large corporate clients by taking complete ownership of projects from start to finish.• Established and fostered new business relationships with prospective clients by leveraging exceptional communication and networking skills, resulting in building a strong client base.

• Establishing and developing new relationships with potential clients.• Generated Key Accounts which I was responsible for from the start of a project, up until the end for large corporate clients.• Maintaining regular contact with existing clients.• Liaising with internal colleagues to manage, build, and develop client relationships.• Preparation of accurate proposals, estimates and documentation to meet specific client requirements.• Maintenance of existing company databases and customer records.

Dealing with day-day-to day contracts – looking after the project from start to finish and any problem solving that may be involved; Liaising with the tank builders for any change in the contract or if extra parts were needed; Answering all incoming calls which could result in providing a quotation or giving information on the product; Progression – following up a lead from a quotation; Various administrative duties.

Providing operational support to our Marketing Team; Liaising with our Marketing Team on a day-to-day basis and outsourcing all the fulfilment production work on their behalf; Main contact between the Marketing Team and the Fulfilment House; Producing briefs for Fulfilment House from client’s requirements and making sure they understand what is required; Dealing with all ad hoc responses daily mail/mail received from Fulfilment House; Dealing with Supporters queries by post/phone; Obtaining quotations for client from the Fulfilment House and then liaising the costs, schedules with the Marketing Team; Regular visits to clients, team meetings and supporter; Ensure all Stakeholders in the arrangements feel that they were involved and their views were acknowledged and acted upon; Ensure the end Supporter orders were fulfilled and ensure other members of Supporter Services were fully informed as to a forthcoming activity to be undertaken by the client; Ensure the Outsourced Operations Manager is aware of any issues that may arise with a contractor to ensure the smooth running of the department and keeping clients happy with our services at all times ; Running reports and distributing to the Marketing Team and clients; Stock control - Producing reports and contacting clients if items were low and re-ordering when necessary; Ensure those providing cover for the client are sufficiently trained, as well as encouraging and listening to suggestions for improving processes.

Managing the expectations of all of my clients and my colleague’s clients where necessary; Keeping clients informed of any changes to planned completion dates of all orders and ensuring that the following tasks were completed in an efficient manner; Responsibility for 30+ accounts; Liaise with colleagues in all areas of the company to ensure that client’s mailings were processed and completed on time; Keeping clients informed of any delays or problems, which may occur; Extra administrative duties such as providing stock lists, sample packs, reports, organising transport for collections/returning of stock; Also visiting client’s sites with the relevant sales representative on a regular basis.