Leanne Stauss Email & Phone Number

Rock Hill, South Carolina, United States

Charlotte, North Carolina, United States

• Created and implemented process improvements to achieve greater operational efficiency• Process warranty claims (intake of information, determination of coverage, and communicating with homeowners and subcontractors via email, texts, and phone calls to ensure warrantable claims are scheduled and completed)• Cover Closing Department as needed, working with Sales Department, Production Department, buyers, realtors, and lender to set closing dates, gather and distribute necessary forms and information• Complete and distribute weekly and monthly reports• Process 300-500 accounts payable invoices per week and distribute to superintendents for review and approval• Utilize Google Drive to upload necessary documentation for staff and subcontractors and to research necessary information • Answer phones – assess subject matter and urgency to determine course of action• Greet guests and distribute deliveries received• Maintain customer database• Ensure weekly uploads into Qualtrics for customer surveys• Filing of physical paperwork and digital documentation

Lancaster, South Carolina, United States

• At request of previous employer, continued communications duties as an independent contractor remotely after relocation• Edited monthly fundraising letters and newsletters for staff of 10-15• Ghost writing of letters when necessary to assist staff who were not strong writers• Grant writing – federal, local, and private grants• Assisted staff in creation of forms, flyers, and other communication needs for their ministry or program• Helped individuals in need of nonprofit consulting or resume review and updating

West Sacramento, California, United States

• Worked with staff to assess communication skills and customize approach to helping them based on individual needs• Directed annual fundraising event that raised $35,000-$40,000• Coordination of overall communications for multi-site nonprofit organization covering a five-county area• Editing or ghost writing of monthly fundraising letters and newsletters• Website content creation and collaboration with media director on website layout and design• Writing and editing of collateral material• Liaison with local government agencies and school districts regarding pertinent programming• Oversight of after-school centers: assisted site directors regarding operations, volunteers, events, and compliance• Presentations to city council and board members about status and results of programs• Grant writing – federal, local, and private grants• Researched and evaluated information pertinent to benefits and needs of programs to support grant proposals• Event planning and management from idea to execution (facility selection, hiring of vendors, volunteer recruitment and management, promotions, signage, room layout, programming) in coordination with Executive Director

Fremont, California, United States

• Assisted national director of program with daily operations, member communications, and promotions• Managed daily office operations, including answering phones, receiving and sending deliveries, and ordering supplies• Designed promotional materials including flyers and products for purchase• Maintained member database and provided ongoing communication with members via email, phone, and letters• Wrote and edited website content through content management system using basic HTML• Volunteer oversight for various projects including mass mailings and facilities maintenance

Fremont, California, United States

Executive Assistant to the CEO and CFO of tech startup that designed, manufactured, and sold multi-service broadband access communication equipment. Executive Assistant:• Calendar management• Meeting scheduling (domestic and international)• Travel arrangements (domestic and international)• Liaison for CEO & CFO to employees, clients, and board members• Power Point presentations• Communications (internal and external)• Board meeting preparationHuman Resources• Work closely with human resources consultant to handle internal human resources needs• Resume review and assessment• Benefits administration• Employee point of contact

• Oversaw office operations as company grew from 12 employees to almost 100 employees in under five years• Managed office for mortgage broker and banker• Front desk management – trained and managed receptionist in proper procedures for answering phones, greeting visitors, and assisting with data entry and file maintenance• Provided software training for staff on operating systems, Microsoft Office Suite, and industry specific programs• Troubleshooting of issues with computers and peripherals• Ensured compliance with professional standards and government agencies to keep licenses in good standing• Internal communications management• Collaborated with public relations representative in production of company newsletter• Oversaw vendor relations and negotiations• Acted in Executive Assistant role for owners as needed• Oversaw human resources functions including onboarding of new employees, benefits coordination, employee relations, implementation of employee review system, and payroll processing, including commissions calculation• Bookkeeping for corporation and three LLCs (QuickBooks and other accounting software) • Corporate event management for private company parties and milestone events