Supporting Team of Resource Representatives, Operation Manager Support (Acting in Absence), Handling Escalated Client Concerns, Making Sound Business Decisions to ensure Client Satisfaction, Participate in Planning Meetings

Recruitment for Calgary CL&R Team, Support Team of 22 CL&R Specialists, Supported Client Relations Team

Supported Team of 22 CSR's, Performance Management in a High Performance Culture, Develop Reps for Growth, Supported Inbound Service Level

Design, Develop and Delivered Training modules to support Client Operations and Management Team Members in the Telecommunication Industry. . . Included both Initial Training, Just in Time New Product and Service Training and Achieve Global Certified to deliver Achieving Extraordinary Client Relations and Successful Sales Through Service, Sales Training, Organized National Team Events for Continuous Learning Department