Leanne Watson Email & Phone Number

An experienced Senior Executive with demonstrated capacity to make sound and timely decisions based on the consideration of a range of factors, including risk and return, to deliver tangible business results. A strategic thinker with a track record of developing and operationalising strategy to deliver optimal business and financial results; aligns business unit plans with corporate goals.A passionate and energetic leader known for meeting deadlines; being outcome focused; consistently achieving key performance indicators; development of talent; and providing a service model that spans multiple products and locations. An active team contributor who thrives on challenges and problem solving.Specialties include:- Operations (back office) and Contact Centre management- Financial Services/ Wealth Management/ Superannuation, Pensions and Insurance- Experience in managing large operational and contact centre teams (up to 250 FTE)- Multi-site and regional team management- Experience in managing teams of specialists, including project managers, Lean Six Sigma Black Belts, Business and Performance Analysts, Trainers and Business document writers- Demonstrated excellent communication skills and stakeholder engagement at all levels- Management Information and Performance Metrics- Process Design, Re-engineering and Change Management- Corporate/ Entrepreneurial Focus

Listed skills include Management, Business Process Improvement, Stakeholder Management, Change Management, and 23 others.

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  Head Of Customer Environment

  Sydney Trains

  Sydney, Nsw, Au