Leann H. Email & Phone Number

● Verify insurance eligibility and obtain authorization via payer website or by phone and document all authorization information in media manager, as well as make necessary corrections in the EPIC Systems.● Document patient responsibility in the EPIC System based off information retrieved from the insurance. payors while preauthorizing services for physicians, facilities and anesthesia practices.● Communicate detailed policy benefits to patients, medical offices, and financial counselor teams, as well as document information in EPIC system● Extensive knowledge and understanding of insurance payors medical policy guidelines while utilizing these guidelines to manage authorizations effectively. ● Knowledge of medical terminology, data entry, hospital and/or Medical Group practice operations.● Knowledge of the precertification and authorization process and its direct impact on the practice's revenue cycle.

● Communicated effectively with patients, staff members, and physicians.● Responsible for procurement of intravitreal ocular medication to meet forecasted needs. ● Initiated benefits investigations for insurance coverage for ocular medication.● Assisted patients for intravitreal injections and laser procedures; Coordinated outpatient surgeries.● Assisted with answering phones and scheduling appointments when needed● Experience in EMR-both Nextech and Medflow● In patient care, I dilated pupils, checked IOP, checked visual acuity, updated PHMI, performed OCTs, fundus photography, and fluorescein angiography.

● Business management: Communicates key performance metrics to fellow managers and shift leaders. Execution of fundamental transition of in-house dining to take-out through Covid. Proactive with management about supply issues. ● Leadership: Oversee a team ~25 team members; Awarded with multiple employee recognitions● Teamwork and Coaching: Coach new and existing employees in complying with Cracker Barrel standards and HACCP food safety requirements.● Catering Leader: Responsible for executing and time management of catering orders and events such as scheduling employees, preparing, transporting, and setting up the food.

● Communicate with managers and coworkers effectively for a profitable shift ● Train new cooks and lead cooks to success for each shift● Work at a pace consistent with changing business volume and demands● Oversee/manage/prepare food for guests while complying with Cracker Barrel standards and HACCP food safety requirements

Lebanon, Tennessee

● Selected for the Project Management internship based on my career background● Collaborated with the Menu Strategy team and Cross-Functional team and worked directly with multiple VPs.● Focused on analytics of the food service industry such as industry data, consumer research, and menu trends

● Communicated effectively with patients, staff members, and physicians.● Responsible for procurement of intravitreal ocular medication to meet forecasted needs. ● Initiated benefits investigations for insurance coverage for ocular medication.● Assisted patients for intravitreal injections and laser procedures; Coordinated outpatient surgeries.● Assist in answering phones and scheduling appointments when needed● Experience in EMR-both Nextech and Medflow

Bachelor'S Degree, Major In International Business With A Minor In Management Information Studies, Magna Cum Laude

Activities and Societies: German Club Model UN Club Women in Business

Global Business, Complete

Global Business is a 4-week, 24-hour online certificate program from Harvard Business School. Global Business provides a grounding.

Associate'S Degree, Business Administration And Management, General