Lea Pajakinas, Pmp Email & Phone Number

Plymouth Meeting, Pa

Project Manager II for Metro Ethernet circuits. -Responsible for facilitating kick-off, touch point, and project closure calls with all stakeholders -Proactively reviews and validates deployment project plans identifying risks, issues and gaps that could impact project timelines and goals-Develops corresponding mitigation plans in collaboration with management and cross functional teams-Prioritizes and drives cross-functional activities-Implements quality assurance practices… Show more Project Manager II for Metro Ethernet circuits. -Responsible for facilitating kick-off, touch point, and project closure calls with all stakeholders -Proactively reviews and validates deployment project plans identifying risks, issues and gaps that could impact project timelines and goals-Develops corresponding mitigation plans in collaboration with management and cross functional teams-Prioritizes and drives cross-functional activities-Implements quality assurance practices to ensure quality handoffs between cross functional groups-Develops and manages communications and summary reports for various audiences based on deployment project plans and status-Provides accurate project status information to all stakeholders-Escalates issues requiring action or decisions to manager, as necessary.-Accountable for deployment project plans, schedules, delivery within budget, and quality of all project elements.-Maintains effective business and field communications and relationships-Initiates and maintains customer relationships from receipt of order through service test and handoff Show less

Radnor, Pa

Project Manager in Professional Services division. -Conducted scoping calls in order to deliver Statements of Work for all engagements-Maintained Resource Calendar and coordinate scheduling for Technical Consultants in order to maximize utilization-Ensured adherence to Rules of Engagement, timelines and budgets-Coordinated process to ensure knowledge transfer from Technical Consultants to internal and external stakeholders

Exton, Pa

Member of the Project Team supporting End to End Integration (E2Ei)/Verizon Rapid Delivery (VRD) initiative aimed at streamlining ordering processes for Verizon.

Exton, Pa

Managed IP Trunking transition for state government contract and associated agencies. Completed on time with a compressed schedule and saved the business over $50M. -Perform IT Program and Project Management for Commonwealth of Pennsylvania (CoPA)-Facilitate daily meetings, network installations, cutovers and status calls for all IT projects in an effort to keep customer apprised of status of all aspects of the project and minimize any deviation from project plan.-Utilize tools… Show more Managed IP Trunking transition for state government contract and associated agencies. Completed on time with a compressed schedule and saved the business over $50M. -Perform IT Program and Project Management for Commonwealth of Pennsylvania (CoPA)-Facilitate daily meetings, network installations, cutovers and status calls for all IT projects in an effort to keep customer apprised of status of all aspects of the project and minimize any deviation from project plan.-Utilize tools such as CA-Clarity, MS Project and SharePoint to manage IT projects, associated plans, milestones, status updates, timelines, risks/issues, reporting, information sharing and process improvement via lessons learned. -Continually improve corporate and industry knowledge through Verizon and Terremark training on professional services such as Cloud Computing, Managed Hosting and Security. Show less

Exton, Pa

Pre Sales Technical support role supporting ever changing workforce of 200+ salespeople in small/medium business. Worked in a consultative approach with sales and customers to determine their needs and design the appropriate solution. -Designed and quoted client solutions including Customer Premises Equipment (CPE), labor and network services. Subject Matter Expert (SME) on internet, data colocation and Nortel BCM.-Assisted sales teams with customer calls, site visits, presentations… Show more Pre Sales Technical support role supporting ever changing workforce of 200+ salespeople in small/medium business. Worked in a consultative approach with sales and customers to determine their needs and design the appropriate solution. -Designed and quoted client solutions including Customer Premises Equipment (CPE), labor and network services. Subject Matter Expert (SME) on internet, data colocation and Nortel BCM.-Assisted sales teams with customer calls, site visits, presentations and quotes.-Conducted training and product demonstrations for engineering, sales teams and customers on various IP and Vendor CPE technology offerings including Cisco, Adtran, Shoretel and Nortel. -Defined scopes of work for all internal and sub-contractor related implementations. -Chosen as one of two Sales Engineers to participate in the Global Leadership Development Program in 2011 and 2012. Focus placed on mentorship and employee development. -Selected as one of two Sales Engineers to be a member of the SalesForce.Com "HERO" initiative for 2011 and 2012. Attended national training session for roll out of SalesForce.Com to Verizon. Provided training and support to workforce of 350. -Created Internet Dedicated Ethernet (IDE) checklist which assisted in streamlining IDE ordering and enabled shorter installation intervals and reduced errors. -Streamlined order process by working with cross functional teams to identify process gaps, designing and implementing a job aid and providing ongoing training to ~150 sales engineers that reduced the time necessary for customers to receive equipment as well as being selected to represent the sales engineering organization on the Premisys Improvement Committee.-Contributing member of the Concept Wave initiative aimed at process improvement and efficiency.-Contributing member of deployment of One Source ordering system. Member of the pilot program used to identify gaps and issues with the system and order flow through. Show less

Exton, Pa

Detail oriented position processing orders for HiCapacity products including Frame Relay, DS-1, DS-3, Sonet, ISDN PRI and FlexGrow. Emphasis placed upon order accuracy and customer satisfaction. -Reduced service installation from 120 to 30 days and reduced disruptions during process by analyzing obstacles, facilitating departmental focus group discussions and establishing new processes. -Led status meetings providing project details and lessons learned. -Recipient of recognition… Show more Detail oriented position processing orders for HiCapacity products including Frame Relay, DS-1, DS-3, Sonet, ISDN PRI and FlexGrow. Emphasis placed upon order accuracy and customer satisfaction. -Reduced service installation from 120 to 30 days and reduced disruptions during process by analyzing obstacles, facilitating departmental focus group discussions and establishing new processes. -Led status meetings providing project details and lessons learned. -Recipient of recognition award for work performed on FlexGrow initiative. -Recipient of numerous customer commendations. Show less

Norristown, Pa

Call center representative servicing residential customers in Pennsylvania. Emphasis placed upon adherence to strict Public Utility Commission requirements, average call handling time, sales results, service order accuracy and overall customer service acumen. -Chosen by Regional Direct as "Management Takeover" position geared towards handling all escalations for a sales force of 275 people across two call centers.-Recipient of numerous customer commendations. -Developed "Diamond… Show more Call center representative servicing residential customers in Pennsylvania. Emphasis placed upon adherence to strict Public Utility Commission requirements, average call handling time, sales results, service order accuracy and overall customer service acumen. -Chosen by Regional Direct as "Management Takeover" position geared towards handling all escalations for a sales force of 275 people across two call centers.-Recipient of numerous customer commendations. -Developed "Diamond Club" in recognition of outstanding sales results. Show less

Bachelor Of Arts, Criminal Justice

Education record