Monica S James Email & Phone Number

Arlington, Tx, Us

With three decades of experience, Praesidium is the national leader in abuse risk management with more than 9,000 clients in the United States and 11 countries. Praesidium is the national partner in child safety with YMCA of the USA, Boys & Girls Clubs of America, Salvation Army, hundreds of public and private schools, numerous colleges, and universities and many Catholic and Episcopal Dioceses.We are mission-driven to help organizations reduce the risk that a child, vulnerable adult… Show more With three decades of experience, Praesidium is the national leader in abuse risk management with more than 9,000 clients in the United States and 11 countries. Praesidium is the national partner in child safety with YMCA of the USA, Boys & Girls Clubs of America, Salvation Army, hundreds of public and private schools, numerous colleges, and universities and many Catholic and Episcopal Dioceses.We are mission-driven to help organizations reduce the risk that a child, vulnerable adult, or the elderly will be abused by an employee, volunteer, or another program participant. Praesidium offers a comprehensive array of loss control and risk management services and products. Visit our website at www.PraesidiumInc.com to learn more. Show less

Translated company objectives into a strategic annual training plan.Standardized 350 written process/procedures documents and supporting materials (e.g. job aids, flow charts, etc.) using Microsoft Office Suite.Designed and launched a company-wide intranet in SharePoint that included company information, document repository, online forms and employee directory.Created and oversaw company wide change management process that centralize the flow of information (e.g. department and… Show more Translated company objectives into a strategic annual training plan.Standardized 350 written process/procedures documents and supporting materials (e.g. job aids, flow charts, etc.) using Microsoft Office Suite.Designed and launched a company-wide intranet in SharePoint that included company information, document repository, online forms and employee directory.Created and oversaw company wide change management process that centralize the flow of information (e.g. department and company wide policy changes, upcoming training initiatives, company wide communications, etc.)Collaborated with subject matter experts, department heads, and the executive team to identify knowledge/skills gapsLead the the design, development and implementation of job specific training programs for employees at all levels to ensure consistency in performanceEvaluated existing training material to ensure they aligned with company goals and desired outcomesDesigned role specific onboarding programs for remote team members. Designed new hire orientation training for team members.Managed Learning and Development team members Show less

Dallas/Fort Worth Area

Create and implement strategic training programs to ensure team member successHire, coach and manage the Learning and Development team to achieve goalsObtain knowledge from subject matter experts including field and Home Office staff to create classroom, one-on-one and on-line coursesProvide subject matter expertise in areas including facilitation, soft skill enhancement and training structureProvide status reports and present solutions to knowledge gaps to managementManage… Show more Create and implement strategic training programs to ensure team member successHire, coach and manage the Learning and Development team to achieve goalsObtain knowledge from subject matter experts including field and Home Office staff to create classroom, one-on-one and on-line coursesProvide subject matter expertise in areas including facilitation, soft skill enhancement and training structureProvide status reports and present solutions to knowledge gaps to managementManage training scope, time, resources, budget, quality and feedbackOversee and manage training vendors and systems, including an on-line learning systemOversee Operations Manual updates and enhancements Show less

Dallas/Fort Worth Area

Create and implement strategic training programs to ensure team member successHire, coach and manage the Learning and Development team to achieve goalsObtain knowledge from subject matter experts including field and Home Office staff to create classroom, one-on-one and on-line coursesProvide subject matter expertise in areas including facilitation, soft skill enhancement and training structureProvide status reports and present solutions to knowledge gaps to… Show more Create and implement strategic training programs to ensure team member successHire, coach and manage the Learning and Development team to achieve goalsObtain knowledge from subject matter experts including field and Home Office staff to create classroom, one-on-one and on-line coursesProvide subject matter expertise in areas including facilitation, soft skill enhancement and training structureProvide status reports and present solutions to knowledge gaps to managementParticipate in training and employee development strategic planningManage training scope, time, resources, budget, quality and feedbackConduct in person facilitation with staff of all levels as neededOversee and manage training vendors and systems, including an on-line learning systemOversee Operations Manual updates and enhancements Show less

Dallas/Fort Worth Area

Coordinate and organize learning of new and existing community team members including Community Managers, Sales and Leasing Agents, Collectors and Maintenance Team Members. Ensure the highest quality of education to promote positive growth within the companyPlan and coordinate all aspects of training (one-on-one, small group and classroom style) including, but not limited to: travel, materials needed, agenda, etc.Assist with refinement and rollout of training curriculum and… Show more Coordinate and organize learning of new and existing community team members including Community Managers, Sales and Leasing Agents, Collectors and Maintenance Team Members. Ensure the highest quality of education to promote positive growth within the companyPlan and coordinate all aspects of training (one-on-one, small group and classroom style) including, but not limited to: travel, materials needed, agenda, etc.Assist with refinement and rollout of training curriculum and materialDocument and submit training experiences to Regional ManagerDevelop and maintain relationship with Community, District and Regional Managers, as well as the Division Operations Manager.Monitor training progress of on-line training courses and follow-up with staff as needed.Assist in rollout of new company policies and procedures to the divisionsProvide coverage of communities with open Community Manager positions as neededWork closely with the division in order to assist in a variety of special projects, as assigned by DirectorAssist region and division in monitoring and achieving goals through education and training of new and existing employeesAbility to work with other team members at all levels in a fast-paced environment Show less

Irving, Tx

As a Learning Consultant II, I work with various business leaders and subject matter experts to evaluate the effectiveness of instructional lead classes, eLearning courses and training materials. I interview key process participants, conduct focus groups and brainstorming sessions to identify the gaps in learning apprehension and application. I determine learning objectives, develop teaching outline and determine instructional methods by working with business leaders to understand forecasted… Show more As a Learning Consultant II, I work with various business leaders and subject matter experts to evaluate the effectiveness of instructional lead classes, eLearning courses and training materials. I interview key process participants, conduct focus groups and brainstorming sessions to identify the gaps in learning apprehension and application. I determine learning objectives, develop teaching outline and determine instructional methods by working with business leaders to understand forecasted company goals. I conduct audits of onshore and offshore partner sites to determine if employees pose necessary skills and implement programs that anticipate the long terms needs of the business. I design, revise and implement a variety of curricula, eLearning courses, lectures and materials. I facilitate blended training solutions such as Instructor Lead Trainings, eLearning’s and webinars for various departments within the organization. I use Andragogy (adult learning) which is a theory addressing how adults learn. Using Andragogy, I create curriculum that taps into life experiences and existing knowledge of learners and I use it to create collaborative problem/resolution based courses. I use ADDIE and Blooms taxonomy which are instructional design models that consist of guidelines to build effective and consistent curriculum. I use Articulate, Articulate Storyline, Prezi, Microsoft Office and other design software to create interactive training courses. Show less

Flower Mound, Tx

As a Corporate Trainer, I evaluated the effectiveness of training program and revised the training program to be more effective. I developed objectives, teaching outlines and curricula and determined instructional methods such as classroom training, eLearning, demonstration sessions and lectures. I facilitate individual training, group instruction, lectures, meetings and workshops for new and existing Doctors of Chiropractic, Chiropractic Technicians and Marketing Representatives. I use… Show more As a Corporate Trainer, I evaluated the effectiveness of training program and revised the training program to be more effective. I developed objectives, teaching outlines and curricula and determined instructional methods such as classroom training, eLearning, demonstration sessions and lectures. I facilitate individual training, group instruction, lectures, meetings and workshops for new and existing Doctors of Chiropractic, Chiropractic Technicians and Marketing Representatives. I use adult learning theories and instructional design models such as ADDIE and Gradual Release of Responsibility that consist of guidelines, to ensure training is relevant and effective. I incorporated advanced interpersonal skills into existing company policies by researching industry standards and modeling behaviors for employees. I conducted in office audits with Doctors of Chiropractic to ensure compliance with industry and internal business regulatory requirements. I used strategic questioning and self-discovery techniques with low performing Chiropractic office employees to uncover performance opportunities. I worked with employees to create individual development plans to improve performance and grow the business. I used the latest technologies such as Lifesize, Skype and FaceTime to facilitate remote training sessions for employees in the Chicago and Kentucky region. I routinely met with owners to identify deficiencies and recommend initiatives to improve employee’s performance. Show less

Richardson, Tx

As a Training Specialist, I use ADDIE to analysis, design, development, implement and evaluate training initiatives for internal and external customers. I created systematic and specific learning objectives based on projected needs of the business. I used Microsoft office to design visual aids such as Power Point Presentation, facilitator guides, participant activity manuals and assessments. I used Camtasia Studio which is a video-based screen capturing software program to create, edit and… Show more As a Training Specialist, I use ADDIE to analysis, design, development, implement and evaluate training initiatives for internal and external customers. I created systematic and specific learning objectives based on projected needs of the business. I used Microsoft office to design visual aids such as Power Point Presentation, facilitator guides, participant activity manuals and assessments. I used Camtasia Studio which is a video-based screen capturing software program to create, edit and upload interactive training modules to the company Wiki website. I led Train-the-Trainer sessions and facilitated course material to internal and external clients. I designed post training assessments and surveys (Level 1, 2 and 3) to measure training effectiveness. I analyzed the results of training assessments and used the findings to modified and improve training material to facilitate and create an environment of continuous process improvement. Show less

Frisco, Tx

As a Technical Trainer, I facilitated classes and one-on-one guidance sessions to ensured employees were successful. I verified acceptable documentation required to satisfy Form I-9 requirements and recorded the information into a central company database. I facilitated various training sessions such as company code of conduct, discrimination awareness and proprietary information handling. I also facilitated new hire training courses that consisted of basic Microsoft Office applications… Show more As a Technical Trainer, I facilitated classes and one-on-one guidance sessions to ensured employees were successful. I verified acceptable documentation required to satisfy Form I-9 requirements and recorded the information into a central company database. I facilitated various training sessions such as company code of conduct, discrimination awareness and proprietary information handling. I also facilitated new hire training courses that consisted of basic Microsoft Office applications, Customer Management Systems (CMS), Global System for Mobile Communications (GSM), Analytical troubleshooting and interpersonal communication skills. I administered and evaluated paper and electronic quizzes for new hire and continuing education classes. Using Adult learning theories such as Bloom's Taxonomy, Transformative learning, Self-Directed Learning and Gradual Release of Responsibility model, I created and maintained an environment conducive for adult learning by building trust and encouraging self-discover. I built impactful teams by demonstrating effective leadership skills. I worked with team members to develop individual development plans (SMART plans) geared to drive exceptional performance. I provided real time technical training for trainees, peers and demonstrating complex task and encouraging out-side the box thinking. I led Train-The-Trainer sessions for policy changes and sales initiatives. Through formal and informal meetings, I created and maintained strategic partnerships with diverse groups including local supervisors, national management, resource planning, human resources, quality, help desk and instructional design partners. I completed administrative functions such as approving time, addressing disciplinary issues and tracking employee phone accounts. I traveled to other locations as subject matter expert to launch new center and pilot programs. I created high performing teams by being transparent and fostering an environment of inclusion. Show less

Irving, Tx

• Served as the liaison between VALOR and the Public Utilities Commission (PUC) of Texas, the Public Service Commission (PSC) of Arkansas, the New Mexico Regulation Commission (PRC) and the Oklahoma Corporation Commission (OCC) • Received, investigated and responded to regulatory inquires and complaints • Collaborated with senior management and the legal department to implement policies to reduce complaints• Partnered with front line and operations training managers to identify and… Show more • Served as the liaison between VALOR and the Public Utilities Commission (PUC) of Texas, the Public Service Commission (PSC) of Arkansas, the New Mexico Regulation Commission (PRC) and the Oklahoma Corporation Commission (OCC) • Received, investigated and responded to regulatory inquires and complaints • Collaborated with senior management and the legal department to implement policies to reduce complaints• Partnered with front line and operations training managers to identify and develop curriculum to address training deficiencies • Analyzed reports to identify quality failure points and identify root causes • Reviewed company process/procedures and made recommendations to empower employees to resolve issues• Served as a point of contact for internal and external customers experiencing system issues and/or outages.• Conducted routine system test and reported findings to IT team. Show less

Designed training curriculum for Retail and Call Center employees• Performed job analysis to identify training needs and provide feedback to management• Partnered with upper management to produce learning programs that are satisfactory to the organization• Facilitated curriculum to frontline and management teams• Devised individual learning plans geared towards improving representatives performance

Bachelor Of Science (B.S.), Criminal Justice

Education record

Education record