Monica S James Email & Phone Number

Arlington, TX, US

With three decades of experience, Praesidium is the national leader in abuse risk management with more than 9,000 clients in the United States and 11 countries. Praesidium is the national partner in child safety with YMCA of the USA, Boys & Girls Clubs of America, Salvation Army, hundreds of public and private schools, numerous colleges, and universities.

Translated company objectives into a strategic annual training plan.Standardized 350 written process/procedures documents and supporting materials (e.g. job aids, flow charts, etc.) using Microsoft Office Suite.Designed and launched a company-wide intranet in SharePoint that included company information, document repository, online forms and employee.

Dallas/Fort Worth Area

Create and implement strategic training programs to ensure team member successHire, coach and manage the Learning and Development team to achieve goalsObtain knowledge from subject matter experts including field and Home Office staff to create classroom, one-on-one and on-line coursesProvide subject matter expertise in areas including facilitation, soft.

Dallas/Fort Worth Area

Create and implement strategic training programs to ensure team member successHire, coach and manage the Learning and Development team to achieve goalsObtain knowledge from subject matter experts including field and Home Office staff to create classroom, one-on-one and on-line coursesProvide subject matter expertise in areas including facilitation, soft.

Dallas/Fort Worth Area

Coordinate and organize learning of new and existing community team members including Community Managers, Sales and Leasing Agents, Collectors and Maintenance Team Members. Ensure the highest quality of education to promote positive growth within the companyPlan and coordinate all aspects of training (one-on-one, small group and classroom style) including.

Irving, TX

As a Learning Consultant II, I work with various business leaders and subject matter experts to evaluate the effectiveness of instructional lead classes, eLearning courses and training materials. I interview key process participants, conduct focus groups and brainstorming sessions to identify the gaps in learning apprehension and application. I determine.

Flower Mound, TX

As a Corporate Trainer, I evaluated the effectiveness of training program and revised the training program to be more effective. I developed objectives, teaching outlines and curricula and determined instructional methods such as classroom training, eLearning, demonstration sessions and lectures. I facilitate individual training, group instruction.

Richardson, TX

As a Training Specialist, I use ADDIE to analysis, design, development, implement and evaluate training initiatives for internal and external customers. I created systematic and specific learning objectives based on projected needs of the business. I used Microsoft office to design visual aids such as Power Point Presentation, facilitator guides.

Frisco, TX

As a Technical Trainer, I facilitated classes and one-on-one guidance sessions to ensured employees were successful. I verified acceptable documentation required to satisfy Form I-9 requirements and recorded the information into a central company database. I facilitated various training sessions such as company code of conduct, discrimination awareness and.

Irving, TX

• Served as the liaison between VALOR and the Public Utilities Commission (PUC) of Texas, the Public Service Commission (PSC) of Arkansas, the New Mexico Regulation Commission (PRC) and the Oklahoma Corporation.
• Received, investigated and responded to regulatory inquires and complaints
• Collaborated with senior management and the legal department to implement policies to reduce complaints
• Partnered with front line and operations training managers to identify and… Show more
• Partnered with front line and operations training managers to identify and develop curriculum to address training deficiencies
• Analyzed reports to identify quality failure points and identify root causes

• Designed training curriculum for Retail and Call Center employees
• Performed job analysis to identify training needs and provide feedback to management
• Partnered with upper management to produce learning programs that are satisfactory to the organization
• Facilitated curriculum to frontline and management teams
• Devised individual learning plans geared towards improving representatives performance

Bachelor Of Science (B.S.), Criminal Justice

Education record

Education record