Lea Silver Email & Phone Number

Victoria, BC, CA

British Columbia, Canada

In this role I ensure service excellence by building sustainable processes, collaborating cross-functionally within the organization to define and overcome challenges and leverage customer data to track and improve customer happiness.- Develop loyalty and happiness initiatives to reduce churn in enterprise and e-commerce customer segments.- Manage.

British Columbia, Canada

In this role I built service systems from scratch to establish industry-leading and memorable customer experiences in a rapid-growth environment. - Established customer service procedures, policies and standards to provide a best-in-class service experience.- Implemented new technology to improve service delivery and tracking.- Managed a remote team of.

Victoria, BC

IMAX is engineered to be different, and it is my job to make sure the community knows it. I want people to be as pumped as I am to see amazing films on the biggest screen in BC! I am responsible for all sales activities, including group bookings, promotions, third party vouchers and representing the theatre in the community. I also manage the extensive.

Nanaimo, BC

Not every small business has communication rock stars on payroll. After identifying a service gap in the small business community, I started Roar Representation to support blossoming small business connect with impact through live marketing opportunities. As a specialist in brand communication, authentic sales practices, business networking and event.

Victoria, BC

I was responsible for the Foundation's business relationships within the Vancouver Island South Territory. I operated community engagement, media relations, corporate giving and donor relationship programs, including 8 Big Bike events, which is one of the foundations largest annual campaigns. I was the liaison for anyone who wanted to run a fundraising.

Nanaimo, B.C

Delighted customers with solutions for their jewelry needs! I worked to achieve daily and monthly KPI's and sale targets by implementing Zales sales strategies. I learned the intricate knowledge base of jewelry, including the knowledge required to help customers find their perfect engagement ring. I supported monthly inventories, building displays and.

Nanaimo, British Columbia, Canada

As the key customer service representative for this busy painting company, I responded to client's needs over the phone and through email, scheduled projects and estimates and followed through on billing. I also supported administration by coordinating payroll and updating project records.

Nanaimo, British Columbia

I coordinated Nanaimo-based youth programs under West Coast LEAF's youth education mandate. I was charged with community outreach to schools, representing the organization at community events and working with educators to fulfill their student's learning needs (including altering workshop structure or content). Responsible for recruiting a team of.

Nanaimo, British Columbia, Canada

Supported Pye Design, an award-winning graphic design and marketing company, with administrative duties, internal marketing and client marketing activities. This included supporting client social media campaigns with content creation, maintaining Pye Design's online portfolio of work, supporting internal content creation by drafting blogs and coordinating.

Nanaimo, BC

I worked with Tarita's Travel Connections, a travel agency focussed on helping people with unique barriers access amazing travel opportunities, to engage the community on inclusive travel initiatives. This included offering community learning session and building community engagement strategies.

Nanaimo

I was the lead staff member on all communications, public relations and fundraising activities for Nanaimo Unique Kids Organization, a small non-profit organization who supports the learning of youth who face neurodevelopment difference. The core competencies of this role included event planning, grant writing, budgeting, marketing message development.

Nanaimo

I provided after school care for an eight year old girl in a private household. I was responsible for picking her up form school, providing snacks, helping with homework, planning active afternoon activities, and general health and well-being. I integrated unique learning opportunities through baking, gardening, art and outdoor activities.

Simon Fraser University, Burnaby, B.C.

As a key part of the New Student Enrollment team, I supported the planning of the Fall New Student Orientation at SFU’s Burnaby campus. This role required management of over 200 student volunteers, program development and event planning for a multi-day event with 1500 attendees. Through mentorship and coaching I worked closely with a small team of senior.

I am a graduate from the Communications program at Simon Fraser University with a Minor in Dialogue. I was a student of the Semester in Dialogue (http://www.sfu.ca/dialog/undergrad) in the Fall of 2011, approaching local issues on the topic of Religion, Spirituality, Contemplative Inquiry and Social Change. The Dialogue program develop my skills as a.

Burnaby, B.C.

In this role I was responsible for the event planning of SFU's Burnaby Campus Week of Welcome, a transitional program that welcomes new and current students to campus at the beginning of every fall semester. As well, in this role I was the lead team member on all fundraising that was needed to support both Week of Welcome and New student Orientation.

Burnaby, B.C.

In this role, I was a part of the Outreach Team, who engaged with Burnaby residents dealing with homelessness, mental health issues and addiction. My primary responsibilities included volunteer coordination for in-house projects and community outreach, led fundraising activities and assisted walk-in clients. After my full-time contract was fulfilled, I.

Parksville, B.C.

In this role I worked closely with a small team of staff and volunteers to maintain a heritage site and community museum. I assisted museum visitors, gave tours and represented the museum at community events. I also supported the re-branding of the Museum and Archives which included re-vamping all displays, creating new visual material, and working as a.

Parksville, British Columbia, Canada

As the on shift supervisor at a busy Panago location, I was responsible for ensuring the kitchen was running smoothly, addressing customer complaints (in person and over the phone), organizing deliveries, authorizing refunds or compensation when needed, signing off on nightly cash outs and completing closing cleaning tasks. As the closing cook, I also took.

Bachelor Of Arts (B.A.), Communications, 3.5 Gpa

Certificate In Adult And Continuing Education, Adult And Continuing Education And Teaching

Minor- Dialogue, Semester In Dialogue

High School Diploma

Project Management Specialization (Coursera), Project Management

Coursera Specialization offered through the University of California, Irvine focussed on the basic principles of Project Management..