James Leavitt Email and Phone Number

Director of Sales at Olympus Pines (DBA Tommy's Express Carwash)Olympus Pines, operating as Tommy's Express Carwash, is a leading provider of premium car wash services with locations across the USA. We pride ourselves on delivering exceptional customer experiences and maintaining high standards of quality and efficiency.As the Director of Sales at Olympus Pines (DBA Tommy's Express Carwash), I am responsible for driving sales and membership growth within our organization. With sites spanning across the United States, I lead initiatives to expand our customer base and ensure sustained business development.- Develop and execute strategies to grow sales and membership across all locations.- Travel to various sites to train and mentor teams on sales goals and metrics.- Ensure team members understand and follow the proper processes for acquiring new business.- Analyze sales data and market trends to identify opportunities for growth and improvement.- Build and maintain strong relationships with clients, partners, and key stakeholders.- Stay updated on industry trends and competitor activities to inform strategic decision-making.

➤ Successfully achieving status of the fastest employee to advance to Senior Account Manager in the company's history.➤ Educating clients on the 1.2 million different products that the company has to offer in order to meet client goals/needs.➤ Liaising with management, marketing, and account internal/external delivery partners to provide input and feedback.➤ Exceeding monthly sales goals of 400K by suggesting products to clients and following up to ensure client satisfaction.➤ Analyzing performance metrics and data to properly assess performance trends and efficiently improve sales strategies.➤ Developing account strategies along with coordinating with internal teams to deliver solutions that meet client needs.➤ Identifying opportunities to grow client accounts, establishing client retention strategies, and proposing new processes.➤ Supporting sales teams to improve performance and reach sales target as well as provide excellent customer service.➤ Maintaining excellent knowledge and understanding of the business, trends, offerings, competitors, and the industry.

➤ Assessed customer needs and preferences as well as made appropriate recommendations to increase sales and service.➤ Successfully utilized knowledge to suggest appropriate menu items to increase customer satisfaction and return rates.➤ Efficiently delivered food and beverage orders within established time frame in order to meet customer expectations.➤ Cleaned and stocked glassware, assisted with beverage services, and transported dishes back and forth to the kitchen.➤ Effectively developed beverage incentives to drive sales and promote the business through extensive sales volumes.➤ Guided guests through menu items while demonstrating thorough knowledge of the food, beverages, and ingredients.➤ Provided bar patrons with superior service and an enjoyable, memorable experience to increase revenue and return.➤ Reimagined classic cocktails and provided a new spin on mojitos, martinis, and other drinks that remain as top sellers.

➤ Successfully managed a team of 6 associates to ensure sales, customer service, and advertising targets were exceeded.➤ Established sales goals for the department and trained associates to provide excellent customer service to each client.➤ Effectively ensured all team members received quarterly development meetings and plans to implement sales objectives.➤ Challenged associates with clear and attainable goals and consistently provided performance feedback through coaching.➤ Enhanced all brand initiatives through guest experiences, associate engagement, and a high-performance environment.➤ Identified underperforming metrics and generated strategic solutions to leverage existing tools, programs, and resources.➤ Made strategic and innovative business decisions in accordance with all brand concepts and strategies when needed.➤ Reviewed merchandise and advertising specifications and made changes to product displays to increase visibility/sales.