I am an experienced Quality Assurance Engineer offering expertise in engineering compliance, team leadership, and comprehensive software testing. I have a proven track-record of planning and executing strategic initiatives that align with organizational goals, ensuring high-quality deliverables and fostering team excellence. I am deeply dedicated to self-reflection and personal improvement and exceeding key performance metrics.RESULTS: I recently oversaw and led comprehensive QA processes, reducing production bugs to less than 0.07% for a $2.299T company by executing detailed test plans, managing a QA team, reducing bugs by 60% through developer collaboration.RESULTS-DRIVEN, CROSS-FUNCTIONAL COLLABORATOR: I am a collaborative professional focused on building relationships to support highly effective teams, increasing productivity, and improving outcomes.CONTACT ME: robert@neuralinsight.netSpecialties:INDUSTRY SKILLS: ✰ Quality Assurance ✰ Project Management ✰ Software Engineering ✰ Test Automation ✰ Regulatory Compliance ✰ Performance Testing ✰ KPI Tracking & Performance ✰ UI Automation ✰ Process Improvements ✰ Cross-functional Leadership ✰ Risk Assessment ✰ Database ManagementPROFESSIONAL ATTRIBUTES: ✰ Solutions-focused ✰ Organized ✰ Innovative ✰ Proactive ✰ Versatile ✰ Resourceful ✰ Detail-Oriented ✰ Dynamic ✰ Analytical ✰ Strategic ✰ Collaborative ✰ Motivated ✰ Excellent Communication Skills ✰ Self-Starter ✰ Leader ✰ Problem-Solver
-
Senior Manual Test EngineerGoogle Oct 2021 - May 2024• Oversaw and led comprehensive QA processes, reducing production bugs to less than 0.07% for a $2.299T company by executing detailed test plans, managing a QA team, reducing bugs by 60% through developer collaboration.• Conducted weekly meetings to ensure defect and task bugs received necessary attention, resulting in a 37% quicker resolution time through structured and prioritized workflows.• Developed clean and concise regression coverage through understanding requirements and identifying critical areas, enabling 100% test case execution by non-QA resources when necessary, ensuring seamless transitions and flexibility.• Managed a two-person QA team, effectively delegating test creation and execution responsibilities per test cycle, while leading example and mentoring junior QA engineers in all aspects of planning, development, and testing.• Achieved 100% bug tracking visibility using an in-house bug tracking tool, ensuring all issues were documented, monitored, and addressed promptly.• Identified, isolated, and documented product defects, providing detailed reports and verifying fixes to ensure high-quality product releases, and served as a vocal advocate for quality in every step of the development process. -
Quality EngineerNcr Corporation Feb 2009 - Nov 2020• Maintained a 99.92+% bug-free production release ratio for all software supported while also increasing uptime for our Online Ordering product by 40%.• Collaborated closely with product management and developers to create robust test plans, ensuring 99.9% resource allocation before the coding/testing phase.• Reduced overall testing time by 18% by addressing quick fix issues directly with developers, resulting in rapid turnaround times for new builds and ensuring all changes were tracked for visibility.• Executed quarterly security penetration testing to ensure the software meets industry security standards, supporting and maintaining a goal 0% unpatched critical vulnerabilities upon discovery.• Facilitated 28% faster inception of new functionality for the Online Ordering product by leveraging inter-departmental connections with necessary expertise to introduce relevant developers to each other and streamline collaboration.• Implemented continuous improvement strategies and proactive issue resolution techniques, resulting in a 20% annual reduction in legacy bugs encountered. -
Lead Support TechNcr Corporation Jan 2008 - Feb 2009Fort Worth, Texas, United States• Increased customer satisfaction and retention by 23% within the first 3 months of forming a new 3-person support team, and reduced escalated tickets by 90% by resolving difficult support cases.• Monitored and effectively prioritized ticket queues, with efficient collaboration and communication, resulting in maintaining 100% SLA for response time on open tickets, with 80% of tickets resolved during the first contact.• Led and supported global software installations across multiple time zones, achieving a 97% scheduled adherence rate before business hours.
-
Senior Help DeskNcr Corporation Aug 2005 - Jan 2008Fort Worth, Texas, United States• Initiated, created, and implemented comprehensive training materials for new technicians that optimized training time by 32%, while continuously mentoring 12 technicians across 3 different supported products to improve performance.• Controlled menu updates and distribution for a client valued at $470MM while authoring documentation for a proprietary customer-facing sales report, reducing tickets by 90% within one week and by 100% within a month.
-
Help Desk Support SpecialistSpherion Apr 2005 - Aug 2005Irving, Texas, United StatesI assisted State Farm Agents with anything computer related, utilizing HP Service Desk knowledge base to determine problems and fixes for our Agents. I supported and troubleshot State Farm's proprietary software and hardware issues covering: monitors, workstations, digital cameras, desktop printers, all in one printers, LaserJet printers, laptops, laptop shell swaps, docking stations, and palm pilots. I was responsible for placing orders to replace malfunctioning equipment or dispatch vendors to replace, customize, or install equipment if need be. -
Internet Support Technician Level 2Nts Jun 2001 - Oct 2004Lubbock, Texas, United StatesAssisted customers with troubleshooting internet connections and usage. The connections supported varied from dial up, isdn, DSL (ADSL, IDSL, SDSL, & TDSL), & fiber. Support provided included setting up a dial up connection, DSL (dynamic/static) connection, email configurations, virus removal, inability to access certain websites, disconnects, fiber related video and data issues, small network support, wireless connections, and printers. Assistance was given over the phone, via email, and on occasion in person. If via email, follow up calls were made to ensure the issue had been resolved to the customer's satisfaction. Managed customer tickets using AS400.
Robert Ledesma Education Details
Frequently Asked Questions about Robert Ledesma
What is Robert Ledesma's role at the current company?
Robert Ledesma's current role is Quality Assurance Engineer.
What schools did Robert Ledesma attend?
Robert Ledesma attended Texas Tech University.
Not the Robert Ledesma you were looking for?
-
-
Robert Ledesma
Marketing Manager At Nfl Alumni, Inc. & Chevrolet San Leandro.San Francisco Bay Area3gmail.com, gmail.com, bifs1.com1 (855) 9XXXXXXX
-
1krgv.com
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial