Erica L. Email & Phone Number

Thornton, Co, Us

Denver, Colorado

• Review and assign orders for processing to team members while being mindful of each team member's workload• Responsible for the very first customer contact on all approved new orders• Ensure high levels of customer service through prompt and courteous communication• Process quoted orders, verifying customer contact, billing and shipping addresses• Act as an escalation point for customers and resolve escalated order processing issues in a timely manner• Create and deliver license keys or Cloud access, and applicable credentials based on software quoted• Create work orders to have hardware ordered, working closely with internal purchasing department• Arrange 3rd party installations, working closely with internal field services department• Engage with internal department to clarify and meet customer expectations• Assist manager with reporting and documenting internal processes• Assisted with automating the processes that sends a follow up email to customers that were sent a survey that haven't been completed• Simplified the process to count the number of times a license key has been installed

Denver, Colorado

• Supervise team of three• Oversee assignment of customers each team member• Determine most effective and economical means of collection for each account by applying standard due diligence practices to collect monies owed by incorporating the business policies and practices of the collections department and directing team accordingly• Handle verbal and written communication directly with the customers regarding collection efforts, billing inquiries, disputes, and escalations• Prepare account reconciliations to present to internal team and customer to resolve outstanding issue• Compile data and prepares a variety of reports on collection activities for upper management• Provide recommendations and prepares reports of historical data to substantiate action to be taken on accounts for collection agencies or litigation• Maintain that service level agreements are being met• Reviews internal processes and systems to maximize production efficiencies• Create weekly aging reports for team and upper management• Processed customer payments and applied them to customer accounts

Broomfield, Co

•Liaison between billing vendor, carriers and internal IT•Managed multiple projects aimed at strategic business and organizational objectives•Refined internal processes and systems to maximize production•Managed disputes and billing inquiries for major telecom carrier accounts such as AT&T, CenturyLink, and Verizon•Audited invoicing for accuracy on a weekly/monthly/annual basis•Performed account reconciliations and created weekly aging reports by customer level weekly for management•Conveyed resolution of billing disputes in a timely manner to carriers•Created multiple monthly reports for internal stakeholders•Assist in the application of payments received in a timely manner to meet bill run deadlines•Reduced outstanding AR balances by 45% at the end of 2012

Boulder, Co

• Built productive relationships with vendors and customers• Manage schedule for estimators• Schedule customers for estimates, repairs, provide status updates and completion dates• Processed estimates into purchase orders to maximize profitability and increased customer experience• Audited invoices for accuracy prior to submission to accounts payable• Arranged sublet jobs (i.e. windshield removal/installation, pin striping, alignments, tire replacements, etc.)• Assign and coordinate jobs with collision technicians based upon experience and time constraints• Follow up on credits for returned parts

Thornton, Co

Associates Of Art, Business

Computer Network System Technology (Cnst)