Erica L. Email & Phone Number

Thornton, CO, US

Denver, Colorado

• Review and assign orders for processing to team members while being mindful of each team member's workload
• Responsible for the very first customer contact on all approved new orders
• Ensure high levels of customer service through prompt and courteous communication
• Process quoted orders, verifying customer contact, billing and shipping addresses
• Act as an escalation point for customers and resolve escalated order processing issues in a timely manner
• Create and deliver license keys or Cloud access, and applicable credentials based on software quoted

Denver, Colorado

• Supervise team of three
• Oversee assignment of customers each team member
• Determine most effective and economical means of collection for each account by applying standard due diligence practices to collect monies owed by incorporating the business policies and practices of the collections.
• Handle verbal and written communication directly with the customers regarding collection efforts, billing inquiries, disputes, and escalations
• Prepare account reconciliations to present to internal team and customer to resolve outstanding issue
• Compile data and prepares a variety of reports on collection activities for upper management

Broomfield, CO

• Liaison between billing vendor, carriers and internal IT
• Managed multiple projects aimed at strategic business and organizational objectives
• Refined internal processes and systems to maximize production
• Managed disputes and billing inquiries for major telecom carrier accounts such as AT&T, CenturyLink, and Verizon
• Audited invoicing for accuracy on a weekly/monthly/annual basis
• Performed account reconciliations and created weekly aging reports by customer level weekly for management

Boulder, CO

• Built productive relationships with vendors and customers
• Manage schedule for estimators
• Schedule customers for estimates, repairs, provide status updates and completion dates
• Processed estimates into purchase orders to maximize profitability and increased customer experience
• Audited invoices for accuracy prior to submission to accounts payable
• Arranged sublet jobs (i.e. windshield removal/installation, pin striping, alignments, tire replacements, etc.)

Thornton, CO

Associates Of Art, Business

Computer Network System Technology (Cnst)