Lee A. Email & Phone Number

Washington, District Of Columbia

Alexandria, Virginia

• Active Directory – Group Policy, Organizational Unit and group membership administration. User account password reset, enabling/disabling and group membership.
• Networking cabling, blade server installation under direction. Network UAT testing and packet capturing via Wireshark software, replacing faulty network hardware components under direction
• VOIP migration and troubleshooting
• Microsoft Skype and Avaya desk phone troubleshooting
• Virtual Machine creation and deployment, Hyper –V.
• SCCM 2012 image deployment and software distribution.

Washington D.C. Metro Area

• Windows 10/7 application installation and break/fix troubleshooting.
• Office 365 configuration and troubleshooting
• Google Apps configuration and troubleshooting
• iPhone/ Android and Mobile Hotspot configuration and distribution
• Technical Writing – Creating and updating process documentation
• Meeting scheduling and planning

Boston, MA

• IT Operations Management
• Technical training for new hire employees – technology
• Creating and updating technical and compliance related documentation, policies and procedures
• Assisting with business cases for IT projects and technological endeavors
• Working with IT and Business personal to identify and resolve mobile, laptop, network and various security related issues.
• Planning and monitoring various IT related projects

Boston, MA

• Incident Lead of a team of 14 technicians at multiple sites. Coaching, queue management, escalations and team meetings
• Technical Writing – Creating and updating process documentation
• SCCM 2012 image deployment and software distribution.
• Active Directory – Group Policy, Organizational Unit and group membership administration. User account password reset, enabling/disabling and group membership.
• Windows 10/7XP/2000 and MacOS application installation and break/fix troubleshooting.
• Printer troubleshooting at the physical and network layer

Boston, MA

• Active Directory Administration – Creation, Deletion, Permissions
• Windows XP/2000/NT application installation and break/fix troubleshooting.
• Disaster recovery operations and data backups.
• Computer hardware installation and break/fix troubleshooting
• Network cabling, troubleshooting, diagnosing and replacing faulty network components
• Exchange Server Administration – created and managed mailboxes, distribution list and public folders, performed disaster recovery from tapes and maintained databases using exchange utilities

Boston, MA

• Windows XP/2000/NT application installation and break/fix troubleshooting
• Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.
• Performing disaster recovery operations and data backups when required.
• Protecting data, software, and hardware by coordinating, planning and implementing network security measures.
• Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems.
• Replacing faulty network hardware components when required.

Mansfield, MA

• Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.
• Performing disaster recovery operations and data backups when required.
• Protecting data, software, and hardware by coordinating, planning and implementing network security measures.
• Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems.
• Replacing faulty network hardware components when required.
• Maintaining, configuring, and monitoring virus protection software and email applications.

Education record

Business Administration, Management And Operations

Computer Science