• Active Directory – Group Policy, Organizational Unit and group membership administration. User account password reset, enabling/disabling and group membership.• Networking cabling, blade server installation under direction. Network UAT testing and packet capturing via Wireshark software, replacing faulty network hardware components under direction• VOIP migration and troubleshooting• Microsoft Skype and Avaya desk phone troubleshooting• Virtual Machine creation and deployment, Hyper –V.• SCCM 2012 image deployment and software distribution.• RSA Secure ID Administration – Password reset, token distribution and troubleshooting• Cisco Anyconnect troubleshooting• Windows 10/7 application installation and break/fix troubleshooting.• BitLocker data encryption and recovery administration• Office 365 configuration and troubleshooting• Printer troubleshooting at the physical and network layer• iPhone/ Android and Mobile Hotspot configuration and distribution• Technical Writing – Creating and updating process documentation• Asset Management – Asset Inventory management

• Windows 10/7 application installation and break/fix troubleshooting.• Office 365 configuration and troubleshooting• Google Apps configuration and troubleshooting• iPhone/ Android and Mobile Hotspot configuration and distribution• Technical Writing – Creating and updating process documentation• Meeting scheduling and planning• Wireless Network configuration and troubleshooting• Record Management

• IT Operations Management • Technical training for new hire employees – technology • Creating and updating technical and compliance related documentation, policies and procedures • Assisting with business cases for IT projects and technological endeavors• Working with IT and Business personal to identify and resolve mobile, laptop, network and various security related issues. • Planning and monitoring various IT related projects• Requirement management and communication • Meeting planning• Managing and coordinating IT projects incidents, service and change request • with various IT department and external vendors.• Escalation point of contact

• Incident Lead of a team of 14 technicians at multiple sites. Coaching, queue management, escalations and team meetings • Technical Writing – Creating and updating process documentation• SCCM 2012 image deployment and software distribution.• Active Directory – Group Policy, Organizational Unit and group membership administration. User account password reset, enabling/disabling and group membership.• Windows 10/7XP/2000 and MacOS application installation and break/fix troubleshooting.• Printer troubleshooting at the physical and network layer• Disaster recovery operations and data backups.• Office 365 configuration and troubleshooting• Mobile Device Management Administration • iPhone and Mobile Hotspot configuration and distribution• Avaya VOIP migration and troubleshooting• RSA Secure ID Administration – Password reset, token distribution and troubleshooting• Cisco Anyconnect troubleshooting• Computer hardware installation and break/fix troubleshooting• Network cabling, troubleshooting, diagnosing and replacing faulty network components • Exchange Server Administration – created and managed mailboxes, distribution list and public folders, performed disaster recovery from tapes and maintained databases using exchange utilities• Asset Management

• Active Directory Administration – Creation, Deletion, Permissions • Windows XP/2000/NT application installation and break/fix troubleshooting.• Disaster recovery operations and data backups.• Computer hardware installation and break/fix troubleshooting• Network cabling, troubleshooting, diagnosing and replacing faulty network components • Exchange Server Administration – created and managed mailboxes, distribution list and public folders, performed disaster recovery from tapes and maintained databases using exchange utilities• Asset Management

• Windows XP/2000/NT application installation and break/fix troubleshooting• Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.• Performing disaster recovery operations and data backups when required.• Protecting data, software, and hardware by coordinating, planning and implementing network security measures.• Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems.• Replacing faulty network hardware components when required.• Maintaining, configuring, and monitoring virus protection software and email applications.• Monitoring network performance to determine if adjustments need to be made.• Conferring with network users about solving existing system problems.• Operating master consoles to monitor the performance of networks and computer systems.• Coordinating computer network access and use.• Configuring and testing networking software, computer hardware, and operating system software.

• Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.• Performing disaster recovery operations and data backups when required.• Protecting data, software, and hardware by coordinating, planning and implementing network security measures.• Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems.• Replacing faulty network hardware components when required.• Maintaining, configuring, and monitoring virus protection software and email applications.• Monitoring network performance to determine if adjustments need to be made.• Conferring with network users about solving existing system problems.• Operating master consoles to monitor the performance of networks and computer systems.• Coordinating computer network access and use.• Configuring and testing networking software, computer hardware, and operating system software