Lee A. Scott Email & Phone Number

United States

Engineering, Administering and enforcing Information Security products, policies and solutions.

United States

Security Engineer specializing in endpoint protections

San Diego

Engineer and Administrate Information Security solutions for Malware Protection, Intrusion Prevention, Patching and Security Configuration deployments. Other security activities include: Policy enforcement, Incident Response, Security Operations and other related activities.

Greater San Diego Area

Provide support for up to 1000 users community in a fast paced insurance environment. This includes hardware, software, desktop and network support for these users as well as a 100 user IT community. Duties include but not limited to: Imaging, upgrades and repairs of workstations, laptops, and phones. Also involved in security-related activities such as.

Vista, CA

• Provided professional consultation and repair of home and SMB products. This includes networking products Laptops, Personal Computers, Printers and High-speed Internet and wireless products.
• Worked deployment project to assist Wells Fargo Bank at various San Diego-based locations. Installed new workstations, upgraded existing workstations to Windows 7 and insured connection to Wells Fargo Network..
• Worked with a local small business to upgrade Workstation and Laptop Hardware (With HP Business model equipment), Software (Microsoft Word, Excel, and Outlook email programs), and Wireless Router for connection to High.

Rancho Bernardo, CA

• Provided onsite service and support of HP and hardware products from Dell, and Lexmark. They included Proliant servers, workstations, printers including laser jet, inkjet, and plotters, and network products from HP and.
• Assisted project managers in successfully implementing solutions which included installation, configuration and customer training of HP’s products and services.
• Quickly and effectively solve customer challenges or escalate when necessary.
• Maintained consistently high customer satisfaction scores.
• Assisted in generating service’s revenue by submitting service sales leads based on customer needs.
• Performed, individually and with a team, Installations, Moves, Upgrades, Adds (MACS), Data Migration and Reinstallations of Hardware, Software, Operating Systems, and Networking equipment in both office as well as.

Kearny Mesa, CA

• Supported the field hardware organization by providing telephone as well as other electronic support to approximately 200 field engineers in the Southern California geography.
• Dispatched and managed service requests from customer to onsite engineers using a Clarify based call handling and management system.
• Provided telephone support to the same engineer and was the initial point of escalation for numerous Issues for clients from individuals to large enterprises like Disney and USPS.
• Coordinated with partners including UPS, DHL, Northrop Grumman, and others to ensure that all customers’ Service Level Agreements were met by arranging part deliveries, partner resources, and replacement equipment to.
• Worked with management to develop and standardize efficient best practices for call-handling / dispatch by developing and maintaining processes and documentation including, technical support information, and.

Lajolla, CA

• Lead Technical Resource for an Enterprise Healthcare account. Scripps Healthcare totaled 4,000 assets for their San Diego county area hospitals, clinics, and support services.
• Manned customer’s onsite helpdesk and took client service requests and provided technical support using the “Target” call-handling and dispatch system to 6-10 field engineers.
• First level technical resource for field engineers as well as first level escalation to the appropriate entity,either customer or vendor, for all hardware, software, application, printer, and network related issues.
• Wrote and disseminated and maintained technical documentation including processes for installing, maintaining,configuring, and upgrading customer equipment.
• Administrator for the program’s computing assets including operating and maintaining the server, storage, all Network operations and connectivity, backups, and maintain backups of the program’s Microsoft Access database.

Diploma - Electronic Technician Curriculum, Electrical, Electronics And Communications Engineering Technology/Technician

Information Technology