- Provided first-line support for instant boiling taps, effectively troubleshooting complex technical issues while demonstrating empathy for customers' concerns.- Coordinated engineer visits, optimizing routes for timely repairs and escalating complex problems as needed.- Enhanced problem-solving and technical skills through hands-on experience.- Utilized strong communication and active listening abilities to guide customers to quick resolutions.- Maintained comprehensive records in Salesforce to track customer interactions and issues.- Educated customers on product features and maintenance best practices.

- Negotiated telecoms and broadband deals as a Sales Adviser, achieving consistent targets and building strong customer relationships.- Transitioned to a customer service advisor role during the pandemic, providing technical support for VoIP, broadband systems and mobile devices with excellent communication and problem-solving skills.- Proactively resolved customer concerns and took ownership of their issues, resulting in high satisfaction levels.- Promoted to the higher diagnostics team, communicating with external suppliers and ensuring prompt resolution of customer issues using complex technical diagnostics and administration systems.- Mentored and coached colleagues in technical knowledge and business procedures while demonstrating strong leadership qualities and effective collaboration with team members.

- Sold broadband, mobile, and telecom services to businesses over the phone.Identified and contacted potential clients, built relationships with decision-makers, and presented services in a compelling manner.- Confident negotiator with the ability to identify and overcome objections to close deals.Excellent communication skills, both verbal and written, with the ability to communicate complex technical information in a clear and concise manner.- Active listener who understands clients' needs and concerns and provides customized solutions to meet those needs.- Highly organized with strong time-management skills, able to manage a high volume of leads, follow up with clients in a timely manner, and ensure accurate completion of documentation and contracts.- Motivated self-starter with a proven track record of exceeding sales targets.- Adaptable and up-to-date with industry trends and developments, providing the most relevant information to clients.

- Supervised a team of up to 10 bartenders, implementing procedures to boost performance through weekly reviews and incentives.- Ensured adherence to cocktail specifications and operational standards while monitoring sales records to enhance service speed and customer satisfaction.- Provided training to new team members, strengthening my leadership and communication skills.- Demonstrated strong organizational abilities and adaptability in fast-paced environments.

- Led a team of 7 bartenders at Bijou Night Club, ensuring exceptional customer experiences and high-quality service.- Managed end-of-night cash-ups, conducted staff meetings and training sessions, and set performance targets with incentives for the team to drive sales and improve customer satisfaction.- Demonstrated effective leadership skills under pressure and fostered a professional attitude among staff in a fast-paced environment, utilizing strong organizational skills to ensure smooth bar operations.

- Contributed to driving sales and delivering excellent customer service as a part-time cocktail bartender in a fast-paced environment.- Served customers while expanding cocktail knowledge and participating in team-building exercises.- Collaborated with my manager on self-assessments to identify areas for improvement.- Strengthened teamwork, professionalism, and customer service skills, becoming a valuable asset to the team.

- Provided excellent customer service to guests in restaurants, bars, and event venues.- Worked efficiently under pressure, managing a high volume of orders and ensuring guest satisfaction.- Experienced in working at Manchester City Ground, providing quick and efficient service during sporting events.- Strong communication skills, both verbal and nonverbal, and ability to work effectively as part of a team or independently.